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sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - australia

ft:locale :

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ft:publication_title :

    - Australia Enable AI

ft:clusterId :

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workflow :

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---

# Opt out of data sharing for Now Assist

# Opt out of data sharing for Now Assist {#ariaid-title1}

Release version: Australia  
Updated January 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.

## Before you begin

Important:  
Data sharing is not available for GCC or self-hosted instances. You don't need to opt out because data sharing is never enabled. If you have any questions, reach out to your account representative.

If you do not have a data steward, see [Assign the data steward role](https://www.servicenow.com/docs/OTAQPGgXipMYQXN7Mebxzw "Select a data steward to make decisions about data sharing with ServiceNow in Now Assist applications.") documentation.

Role required: sn_generative_ai.data_steward  
Note:  
The Opt out button appears only if you've installed at least one Now Assist application or plugin. For a list of all Now Assist applications, see [Exploring AI Admin Hub](https://www.servicenow.com/docs/X_Dv7Yi7FaXgpHtzshqKbg "Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.").

## About this task

By opting out of the ServiceNow customer data sharing program, you can no longer provide data to improve ServiceNow AI products. By sharing data with the ServiceNow AI development program, you provide relevant data to help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your
activated Now Assist skills.

You can choose to opt out a ServiceNow instance from data sharing from the AI Admin Hub console if you don't want to participate. Repeat the opt-out process for all instances that use the Now Assist functionality.

Opting out can take up to five business days to process.  
Note:  
You must opt out of data sharing to turn off ServiceNow ability to gather Customer data for AI and data products.

## Procedure

1. Change the current session scope by selecting the Globe icon in the top right next to the search bar and setting Application Scope to Generative AI Controller.
2. Navigate to AllNow Assist AdminSettings.  
   If you're already in the AI Admin Hub console, select the Settings tab.
3. In the Settings panel, select the Data sharing and processingData sharing tab.  

   <br />

4. Select Opt Out.
5. In the confirmation window, select Opt Out.
{#opt-out-of-data-sharing-for-now-assist__steps_uxc_r4n_syb}

## Result

Your data sharing preference is saved on the instance. If you want to opt back in to data sharing, you must consult with your account executive.

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