---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Personas

# Content Understanding personas {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Personas define the roles that interact with Content Understanding and the actions each role performs.
{#personas__table_fkv_km4_ckc__entry__2}

| Persona | Description |
|-|-|
| Admin | Activates capabilities, configures use cases (fields, tables, questions, extraction mode), and manages related integrations and flows. Requires the DocIntel Admin \[sn_docintel.admin\] or DocIntel Manager \[sn_docintel.manager\] role. |
| Fulfiller or human agent | Works a record, such as a case or task, and uses Document Q\&A or attachment summarization to get context from an attachment without opening the file. Reviews a document task when its use case is not set for full automation, and validates or corrects the predicted values before the task is completed. For more information, see [Automation modes](https://www.servicenow.com/docs/cR2xrhrv9iHAWMDZjnGf2Q "Automation modes in the Information Extraction skill determine whether predictions are accepted automatically or routed to a human agent for review before a document task completes."). |
| Requester or end user | Submits the record or request associated with a document and may also need quick answers about an attachment's content. Uses Document Q\&A conversationally in Virtual Agent, or views attachment summaries alongside a record. |
[Table 1. Content Understanding personas]

{#personas__table_fkv_km4_ckc}