---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AICT outcome ranker AI agent

# AICT outcome ranker AI agent {#ariaid-title1}

Release version: Brazil  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent ranks AI insight outcomes by relevance to each user persona based on their role and responsibilities.

## Workflow {#plat-ai-aict-outcome-ranker-agent-ai-agent__opexiekgfbbo}

This autonomous agent receives persona descriptions and outcome metadata, determines personalized ranking for each outcome relative to user personas, and writes ranks to enable prioritized insight display.

1. Receive a JSON objective containing personas, outcomes, and their sys_ids.
2. Analyze each persona description to understand their role, priorities, and responsibilities.
3. For each outcome, understand its business value and impact based on its ID and description.
4. Rank all outcomes for each persona from most relevant (1) to least relevant (N).
5. Call Populate Outcome Ranks to write all persona-outcome ranks, then trigger prioritization recompute.
{#plat-ai-aict-outcome-ranker-agent-ai-agent__ol_idi_ufy_ieb}  
{#plat-ai-aict-outcome-ranker-agent-ai-agent__opexiekgfbbo__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Populate Outcome Ranks :   Recompute Prioritized Insights |
| Allowed user roles The specific user roles that can access this AI agent. | Not defined. |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_generative_ai.data_steward |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]