Image processor AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent lets users upload image attachments and create task records by analyzing them. I

    Workflow

    The agent utilizes the document and visual insights AI agent to analyze the image, and the record management AI agent to create the record, and to copy the image attachment to the created record.
    1. Call the Upload Image tool and ask the user to upload the image attachment.
    2. Get a sys_id for the attachment.
    3. Analyze the image.
    4. Create a short description of the issue using concise, technical language that directly describes the problem.
    5. Search knowledge articles using the short description.
    6. Generate a record preview and show it to the user.
    7. Once approved, create the record.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Create record and add attachment
    Determine Table name
    Determine Table Name From User Roles
    Get attachment sys id from media link
    Search retrieval
    Fetch KB articles
    Conversational topic
    Upload image
    Agent roles (ACLs) sn_uxc_gen_ai.platform_ai_image_processor
    Data access roles sn_uxc_gen_ai.platform_ai_image_processor
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Process images for new tasks