---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Image processor AI agent

# Image processor AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent lets users upload image attachments and create task records by analyzing them. I

## Workflow {#plat-ai-image-processor-agent-ai-agent__zsmdlwierhjt}

The agent utilizes the document and visual insights AI agent to analyze the image, and the record management AI agent to create the record, and to copy the image attachment to the created record.

1. Call the Upload Image tool and ask the user to upload the image attachment.
2. Get a sys_id for the attachment.
3. Analyze the image.
4. Create a short description of the issue using concise, technical language that directly describes the problem.
5. Search knowledge articles using the short description.
6. Generate a record preview and show it to the user.
7. Once approved, create the record.
{#plat-ai-image-processor-agent-ai-agent__ol_hcp_qwx_njc}  
{#plat-ai-image-processor-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Create record and add attachment :   Determine Table name :   Determine Table Name From User Roles :   Get attachment sys id from media link Search retrieval :   Fetch KB articles Conversational topic :   Upload image |
| Allowed user roles The specific user roles that can access this AI agent. | sn_uxc_gen_ai.platform_ai_image_processor |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_uxc_gen_ai.platform_ai_image_processor |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Process images for new tasks |
[Table 1. Configuration]