Notification AI agent

This AI agent creates or edits notification records through natural‑language interaction.

Workflow

The agent determines whether the user intends to create or update a notification, extracts and validates the required inputs based on the rules defined in this specification, guides them through iterative refinement of the notification details when the user provides new information, presents the prepared configuration for confirmation, and creates/updates the notification record only after explicit user approval.

1. Acknowledge and restate the user requirement.
2. Parse the user prompt and extract all notification field values.
3. Validate and select the table the notification applies to.
4. Verify the recipients.
5. Use the Category and Template Resolver tool to fetch the resolved category and template.
6. Derive field values.
7. Display notification details.
8. Validate trigger criteria.
9. Process user response and regenerate notification summary.
10. Request user confirmation.
11. Create notification.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Scripts Category and Template Resolver Condition Generator Create Notification Fetch Agent Objective Fetch Similar Notifications Get Fields for Table Modify Notification Notification Event Resolver Notification Fetcher Notification Resolver Notification Table Resolver Recipients Resolver Update Agent Result
Agent roles (ACLs)	notification_admin, admin
Data access roles	notification_generator_ai_user access_analyzer_ai_user, actsub_user, agent_role_config_viewer, agent_schedule_user, agent_workspace_user, approver_user, app_service_user, assignment_workbench, awa_agent, awa_integration_user, canvas_user, chat_admin, cmdb_ms_user, cmdb_query_builder, cmdb_query_builder_read, cmdb_read, contact_user, data_manager_user, decision_table_reader, dependency_views, doc_page_number_config_writer, doc_toc_config_writer, email_client_template_read, email_composer, fd_read_operations, flow_operator, fsm_skill_user, interaction_agent, knowledge, localization_editor, localization_requestor, notify_view, now_assist_panel_user, one_extend_viewer, pa_viewer, personalize_form, personalize_responses, platform_ml_di.creation_agent, platform_ml_di.extraction_agent, platform_ml_read, prompt_library_user, quickactions_user, report_user, role_viewer, skill_user, sla_admin, sla_manager, sn_ace.ace_user, sn_aia.viewer, sn_ai_filter_assist.user, sn_ai_filter_tracker.user, sn_ap_apm.reader, sn_ap_cm.admin, sn_ap_cm.agent, sn_ap_cm.agent, sn_ap_cm.requester, sn_ap_cm.requester, sn_ap_cm.task_owner, sn_ap_gen_ai.now_assist_fulfiller, sn_bm_client.benchmark_data_viewer, sn_change_read, sn_cmdb_user, sn_comm_management.comm_plan_viewer, sn_compliance.reader, sn_csm_case_types.service_definition_viewer, sn_csm_household.viewer, sn_csm_pricing.pricelist_viewer, sn_customerservice.consumer_agent, sn_customerservice.csm_workspace_user, sn_customerservice.customer_data_viewer, sn_customerservice_agent, sn_data_kit.analyst, sn_data_registry.reader, sn_dex_desktop.notification_template_admin, sn_diagram_builder.db_read sn_doc.reader, sn_doc.writer sn_docintel.extraction_agent, sn_esm_agent sn_fin.finance_user, sn_fin.procurement_user, sn_fsc_genai.now_assist_fulfiller sn_gaf.data_viewer, sn_gaf.data_writer sn_gd_guidance.guidance_user, sn_grc.business_user sn_grc.reader, sn_grc.user_hierarchy_reader, sn_grc_taxonomy.taxonomy_user, sn_grc_workspace.task_reader sn_grc_workspace.user, sn_incident_read sn_ind_tmt_orm.fulfillment_viewer, sn_ind_tmt_orm.order_viewer, sn_l2c_core.entity_mapping_viewer, sn_lg_cf_workspace.legal_workspace_user, sn_lg_gen_ai.legal_user sn_lg_gen_ai.request_fulfiller, sn_lg_ops.legal_report_viewer, sn_lg_ops.legal_sla_read, sn_lg_ops.legal_user, sn_lg_ops.request_fulfiller, sn_lookup_verify_user sn_mcp_client.viewer, sn_nb_action.next_best_action_user, sn_notif_agents.notification_generator, sn_nowassist_admin.user, sn_ord_qual_mgmt.alternate_proposal_read, sn_prd_invt.product_inventory_operations_read, sn_prd_invt.product_inventory_viewer, sn_prd_pm.characteristics_viewer, sn_prd_pm.product_catalog_viewer, sn_prd_pm.product_model_characteristic_viewer, sn_pren.experience_issue_read, sn_prompt_assist.prompt_developer, sn_pss_core.service_contract_viewer, sn_publications_recipients_list_user, sn_publications_recipients_user sn_query_gen.user, sn_query_gen.user, sn_request_read, sn_req_criteria.viewer, sn_service_org.customer_criteria_read, sn_service_org.service_criteria_read sn_shn.editor, sn_shn.user, sn_shop.invoice_owner, sn_shop.procurement_common_reader, sn_shop.shopper, sn_skill_builder.viewer, sn_sla_definition_query sn_slm.fulfiller, sn_smart_asmt.actor, sn_smart_asmt.assessment_reader, sn_smart_asmt.template_reader, sn_sow.it_agent_dashboard_user, sn_sow.sow_home, sn_sow.sow_list, sn_sow.sow_user, sn_sttrm_condition_read, sn_supplier_gen_ai.now_assist_fulfiller, sn_templated_snip.template_snippet_reader, sn_tmt_core.inbound_queue_read, sn_tprm_genai.nowassist_user sn_udc.basic_read, sn_uib_collab.user, sn_uni_req.universal_request_read, sn_uxc_gen_ai.platform_ai_field_predictor, sn_uxc_gen_ai.platform_ai_image_processor, sn_uxc_gen_ai.platform_ai_record_mgmt, sn_vdr_risk_asmt.vendor_assessment_reviewer, sn_workflow_studio.workflow_studio_read,sn_wsd_core.workplace_user, survey_reader task_editor, template_editor, template_editor_global, template_read_global, vendor_reader, view_changer, viz_creator workspace_user
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Default VA Workflow

Learn more about Notifications in Notifications.