Group and roles assignment AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This ServiceNow Otto for Setup AI agent provisions access by creating groups, adding users to a group, assigning roles to a group, and adding users to a role.

    Workflow

    The agent never creates or edits users or roles, and it never deletes or modifies any existing content.
    1. Run the Fetch context tool and present choices to the user.
    2. Execute assignments according to the prescribed guardrails.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Add users to a group
    Add users to a role
    Assign roles to a group
    Classify managers from users
    Create group
    Fetch context
    Lookup group information
    Lookup role details
    Lookup role-group mappings
    User role or group assignment completion validator
    Generative AI skills
    Discover roles for capability
    Knowledge Graph
    User Graph Entity Lookup
    Agent roles (ACLs) sn_ia_config.ia_user
    Data access roles

    Not defined.
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Not applicable.

    Learn more about ServiceNow Otto for Setup at ServiceNow Otto for Setup.