---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Group and roles assignment AI agent

# Group and roles assignment AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This ServiceNow Otto for Setup AI agent provisions access by creating groups, adding users to a group, assigning roles to a group, and adding users to a role.

## Workflow {#plat-setup-group-and-roles-assignment-agent-ai-agent__zsmdlwierhjt}

The agent never creates or edits users or roles, and it never deletes or modifies any existing content.

1. Run the Fetch context tool and present choices to the user.
2. Execute assignments according to the prescribed guardrails.
{#plat-setup-group-and-roles-assignment-agent-ai-agent__ol_hcp_qwx_njc}  
{#plat-setup-group-and-roles-assignment-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Add users to a group :   Add users to a role :   Assign roles to a group :   Classify managers from users :   Create group :   Fetch context :   Lookup group information :   Lookup role details :   Lookup role-group mappings :   User role or group assignment completion validator Generative AI skills :   Discover roles for capability Knowledge Graph :   User Graph Entity Lookup |
| Allowed user roles The specific user roles that can access this AI agent. | sn_ia_config.ia_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | Not defined. |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&version=australia&pubname=australia-platform-administration&ft:locale=en-US).