---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Initialize IA orchestrator AI agent

# Initialize IA orchestrator AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This ServiceNow Otto for Setup agent automatically triggers the appropriate Virtual Agent topic to streamline setup and onboarding for users on your ServiceNow instance.

## Workflow {#plat-setup-initialize-ia-orchestrator-agent-ai-agent__zsmdlwierhjt}

1. Use the trigger virtual agent tool, to trigger the virtual agent.
2. If the tool returns an error or fails unexpectedly, inform the user.
3. Never request, wait for, or infer inputs from the user.
{#plat-setup-initialize-ia-orchestrator-agent-ai-agent__ol_hcp_qwx_njc}  
{#plat-setup-initialize-ia-orchestrator-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Conversational topic :   Trigger Virtual Agent |
| Allowed user roles The specific user roles that can access this AI agent. | sn_ia_config.ia_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | Not defined. |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Not defined. |
| Used in agentic workflows | Default VA Workflow |
[Table 1. Configuration]

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).