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# AI adoption and change management

# AI adoption and change management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Apply proven change management strategies to help your workforce embrace AI capabilities and sustain adoption over time.

Activating an AI product is only the first step toward realizing its value. Because end users can choose whether to use AI-powered skills, AI requires more active change management than traditional products. A structured organizational
change management approach helps users understand, embrace, and effectively use AI capabilities in their daily work.

An effective adoption program requires learning why change management is critical for AI, applying the four pillars of a structured program, choosing rollout strategies that build momentum, measuring success, and sustaining engagement
after launch.

To apply the four pillars of a change management program, choose rollout strategies, measure success, and sustain engagement after launch, see [Managing change for AI adoption](https://www.servicenow.com/docs/5pb0txheKI07q2XF2ecM3w "A structured organizational change management approach helps users understand, embrace, and effectively leverage AI capabilities in their daily work.").