---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI agents and agentic workflows

# AI agents and agentic workflows {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Design, deploy, and evaluate AI agents and agentic workflows that autonomously complete multi-step tasks on the ServiceNow AI Platform.

## Agentic AI

AI agents and agentic workflows pursue a goal across multiple steps with limited human intervention, instead of completing one task at a time. To learn what they are, why they matter, and when to use them rather than a generative AI skill, see [About AI agents and agentic workflows](https://www.servicenow.com/docs/euqg2f32tzownn5ahBdokQ "AI agents and agentic workflows pursue a goal across multiple steps, planning and acting with limited human intervention to resolve an issue or complete a request. Where a generative AI skill completes one task on demand, an agentic workflow coordinates one or more agents to carry a process from start to finish.").

## AI Agents library {#platai-ai-agents-agentic-workflows__ai-agents-library}

Use the [ServiceNow AI agents library](https://www.servicenow.com/docs/~qqdH8jrRidOzUziW848IQ "All ServiceNow AI agents are listed. Depending on your license, not all AI agents may appear in your instance.") to review all ServiceNow® created AI agents. Use this reference to understand each agent's purpose, workflow, and configuration.

## AI Agent Studio

Use the AI Agent Studio environment to create, manage, and test AI agents and agentic workflows. Putting AI agents to work follows four steps: create an agentic workflow that defines the problem and situation your agents
work on, create AI agents equipped with the tools to execute the necessary tasks, test the workflow and make adjustments until it performs as expected, and then deploy your agents across your organization.

AI Agent Studio also provides ready-made agentic workflows and AI agents you can use as-is or incorporate into custom workflows, an analytics dashboard for reviewing agent usage and performance, and testing tools that
range from single manual executions to automated agentic evaluations. From the Settings page, you can enable AI Guardian to apply offensiveness detection and prompt injection protection to your agents.

To create, test, and deploy AI agents and agentic workflows in one environment, with ready-made options, analytics, and built-in testing, see [AI Agent Studio (legacy)](https://www.servicenow.com/docs/xg1dC7gOzluSRMGU9k0yDw "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.").

## Now Assist agentic workflows

The ServiceNow AI Platform provides prebuilt platform agentic workflows and AI agents that address common scenarios, such as approval assistance, issue readiness, and request status. Additional AI agents are provided with some Integration Hub spokes and plugins, preconfigured and callable from interfaces such as AI Agent Studio and Virtual Agent. These prebuilt workflows and agents give you a faster path to value than building from scratch, and you can incorporate them as-is or customize them to match your processes.

To put prebuilt agentic workflows and AI agents to work for common scenarios such as approvals, issue readiness, and request status, see [Agentic workflows](https://www.servicenow.com/docs/35r3Y6xPGNoY8ay8X7tcsw "Agentic workflows are AI‑driven workflow orchestrations that use one or more AI agents to achieve a specific outcome. They go beyond single‑step automation by dynamically planning, executing, and adapting actions based on context, data, and intermediate results.").

## AI Desktop Actions

AI Desktop Actions extends AI agent capabilities to applications outside the ServiceNow AI Platform. In the no-code Design workspace, you create desktop actions by auto-capturing or manually recording a series of steps you perform on your computer, such as clicking buttons, entering text, or selecting from
drop-downs across different applications. You then save that sequence as a reusable desktop action. After you activate a desktop action, it becomes available as a tool in AI Agent Studio, enabling your AI agents to interact with desktop applications as part of an agentic workflow.

To record reusable desktop actions that let your AI agents work in applications outside the ServiceNow AI Platform, see .