---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI analytics

# AI analytics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI Admin Center consolidates analytics for generative AI skills, AI agents, and assistants into a single monitoring experience.

The Monitor section in AI Admin Center groups dashboards by AI asset type into a single destination for reviewing performance across your AI deployment. For enterprise-level governance and value tracking, AI Control Tower provides additional capabilities outside of AI Admin Center.

## AI Admin Center {#platai-ai-analytics-overview__section_nac_monitor}

The Monitor section in AI Admin Center organizes analytics dashboards into tabs based on asset type. Each tab surfaces the dashboards available in the corresponding standalone analytics application, so you can monitor all AI asset types
without switching between applications.

The Skills tab provides dashboards for monitoring the usage and performance of generative AI skills, including usage summary, adoption, skill performance, offensiveness, and user search analysis. For more
information, see [Analyzing AI performance](https://www.servicenow.com/docs/vSWI0Z0zHk9AFsM5vVlPyg "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.").

The AI Agents tab provides dashboards for monitoring the usage, performance, and operational health of AI agents and agentic workflows, including execution status, insights, assist consumption, and
troubleshooting. For more information, see [AI Agent Analytics dashboard](https://www.servicenow.com/docs/yfDyVbCfrQIJR5XUzKrrFA "Track the AI agent use and efficiency gain on your instance through the AI Agent Analytics dashboard. The dashboard can reveal trends in how AI agents are used to improve the time to resolution and the number of tasks closed.").

The Assistants tab provides dashboards for monitoring AI-powered assistant performance, including usage, adoption and engagement, self-solve rates, sentiment, and assist consumption. For more information, see [Analyzing assistants](https://www.servicenow.com/docs/access?context=ai-engagement-analytics&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US).

To open the Monitor section, see [View AI assets usage and performance in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/FYE4ZiVKtRFppBVHcm8auw "Use AI Admin Center to view dashboards showing the usage and performance of your AI assets.").

## AI Control Tower {#platai-ai-analytics-overview__section_aict_overview}

AI Control Tower provides governance, value tracking, and cost analysis for AI systems across your enterprise. Use it to track the value of your AI investments, monitor spending across AI vendors, and review your AI
systems against governance policies.

For more information, see [AI Control Tower](https://www.servicenow.com/docs/GtzcVtTj4bnKFuufQ7ld1A "Gain visibility into your organization's AI footprint, manage the lifecycle of AI investments, govern risk and compliance, and measure the business impact of AI with AI Control Tower.").