---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Assessing your AI readiness

# Assessing your AI readiness {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Assessing readiness across your data, applications, and overall instance surfaces the gaps and dependencies that affect using AI on the ServiceNow AI Platform. Addressing these checks early helps your team avoid mid-implementation rework.

## Get started {#platai-assessing-ai-readiness__cf-app-landing-get-started}

|-|-|-|
| [AI Readiness EvaluationEvaluate your instance against built-in readiness checks for generative and agentic AI.](https://www.servicenow.com/docs/MqUsoGrmo~Nv9~5aD7sTFg "The AI Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, and five other jobs.") | [Data readinessLearn how to prepare your instance data for AI.](https://www.servicenow.com/docs/abe2JNhh1Mz1w2GMETUyIA "High-quality data that is complete, accurate, and contextually relevant is the foundation for delivering precise, meaningful, and trustworthy AI responses.") | [Application readinessLearn how to prepare your applications for AI.](https://www.servicenow.com/docs/ph34sLPUnzOgnrNgkwSmSQ "ServiceNow Otto uses the ServiceNow AI Platform to deliver AI solutions. Ensure that your instance is ready to use AI capabilities by preparing Platform applications, such as Service Catalog and AI Search.") |
[ ]

{#platai-assessing-ai-readiness__table_readiness_cards}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/QCGkmpN33vownhxo8L1ecg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools.").  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#platai-assessing-ai-readiness__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#platai-assessing-ai-readiness__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#platai-assessing-ai-readiness__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#platai-assessing-ai-readiness__ul_j3b_4vd_wcc}

## AI limitations {#platai-assessing-ai-readiness__id_ai_limitations_assessing}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#platai-assessing-ai-readiness__p_kv2_nfg_h1c}

## Data processing {#platai-assessing-ai-readiness__section_data_processing_assessing}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#platai-assessing-ai-readiness__p_lv2_nfg_h1c}

## Data collection {#platai-assessing-ai-readiness__section_data_collection_assessing}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#platai-assessing-ai-readiness__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/L~S9YPJKCshgQ_L9X7q~rw "AI experiences on the ServiceNow AI Platform extend your workflows with AI-driven automation. Use generative AI skills, AI agents, and agentic workflows to automate multi-step tasks, surface relevant answers, and support self-service across your organization.").{#platai-assessing-ai-readiness__p_pv2_nfg_h1d}