---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# External Content Connectors

# External Content Connectors on the ServiceNow AI Platform {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The External Content Connectors application helps make ServiceNow AI more useful and context-aware. It enables the ServiceNow AI Platform to securely access content stored in external repository systems and bring that content into AI-driven experiences.

The external content connectors provided by the application act as bridges between the ServiceNow AI Platform and your external content repositories. They enable ServiceNow AI to access and use knowledge from those repositories.

This means you can ask questions, search for information, or interact with AI assistants in the ServiceNow AI Platform and receive answers that include relevant content from your organization's external content repositories without switching between systems. The result is a more connected experience, where critical
information is available directly within ServiceNow AI workflows.

To learn more about the External Content Connectors application, see [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

## External content connector overview {#platai-external-content-connectors__section_g54_bpn_rjc}

An external content connector is an application or integration that links the ServiceNow AI Platform to an external source system, such as Microsoft SharePoint Online or Atlassian
Confluence Cloud.  
Within the ServiceNow AI workflow, external content connectors serve as the content ingestion and enrichment layer. Their role includes the following key stages:

Content retrieval
:   The connector connects securely to a source system and retrieves content and metadata from entities stored in that system. These may include policy and procedure documents, knowledge base articles, team sites, shared files,
    attachments, project documentation topics, or other entities supported by the specific source system.

Indexing and enrichment
:   The connector feeds its retrieved content to AI Search, which indexes it for search. As part of indexing, AI Search tags and structures the retrieved content for easier comprehension, making it easier for AI features to interpret and summarize it.
:   During indexing, AI Search preserves the original content's security access permissions. As a result, indexed content is only visible to ServiceNow AI Platform users who could access that content in the source system.

AI consumption and delivery
:   ServiceNow AI features use the indexed content to answer your questions, provide recommendations, suggest relevant documents, and summarize information in context.

## Benefits of external content connectors for AI end users {#platai-external-content-connectors__section_cpy_vqn_rjc}

Using external content connectors to populate ServiceNow AI features with your data improves your everyday experience in the following ways:

Unified search experience improves productivity
:   Ask your question in a single location and get results that include both ServiceNow AI Platform content and content from your external source systems.

More complete AI responses support better decision-making
:   ServiceNow AI feature answers are more complete and relevant. Responses can include information from your external source systems and can reference the internal knowledge that you rely on daily.

Reduced context switching offers a consistent experience
:   AI answers are surfaced directly within your ServiceNow workflow. You don't need to access multiple source systems or modify your search to work with each source system's search function.

Personalized access keeps vital information secure
:   AI features only show you content that you already have access to in the source system. Sensitive documents retain their access restrictions.