--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Generative AI skills # Generative AI skills {#ariaid-title1} Release version: Brazil Updated September 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Generative AI skills use large language models to enterprise data to complete tasks within workflows. You can activate and configure skills, or build custom skills for your organization. ## Generative AI {#platai-generative-ai-skills__section_qz1_5mm_rkc} Generative AI skills apply large language models to your enterprise data to complete a single task within a workflow, such as summarizing a record or drafting a reply. To learn what they are, why they matter, and when to use them rather than an AI agent, see [Understanding generative AI skills](https://www.servicenow.com/docs/5UQTynxoOPgRMkO9On1Dpg "Generative AI skills use large language models to process your enterprise data to complete a single, well-defined task within a workflow, such as summarizing a record, drafting a reply, or recommending a next action. Skills reduce manual effort in work your users already do, without changing how they work."). ## ServiceNow AI assets {#platai-generative-ai-skills__section_rz1_5mm_rkc} AI assets are the building blocks that skills and agents use, including prompts, tools, and configurations. Some skills and agents are turned on by default when you install a product, so reviewing your active assets after installation is an important early step. To check which assets are on by default, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/Q3vmmgURaBCnlrPmvi5IZw "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform."). ## Generative AI skills {#platai-generative-ai-skills__section_sz1_5mm_rkc} A skill delivers a generative AI feature plus the use case to the user. Skills are organized by the workflows they serve: IT Service Management, Customer Service Management, HR Service Delivery, and others. When you activate a product for a specific workflow, the associated skills become available. ServiceNow products provide features and skills tailored to meet the needs of users in different workflows. Note: Start with high-impact, low-complexity skills like incident summarization or case summarization. These provide immediate value with minimal behavioral change required from your users. To find the skills available for each workflow and activate the ServiceNow products that deliver them, see [Generative AI skills](https://www.servicenow.com/docs/LBZoqSt5XFKJNXfffC6J1Q "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows."). ## AI Skill Kit {#platai-generative-ai-skills__section_tz1_5mm_rkc} AI Skill Kit is a development environment for building custom generative AI skills. A skill is a self-contained unit of generative AI functionality that runs a prompt against an LLM (large language model) and returns a response. Skills can gather data using tools before the prompt runs, and can be deployed to the ServiceNow Otto panel, UI actions, flow actions, virtual assistants, and UI Builder. Each skill is made up of a prompt (the instruction template sent to the LLM), inputs (data passed in when the skill is triggered), outputs (the structured data the skill returns), optional tools (utilities that gather additional context before the prompt executes), and deployment settings that control where the skill is available. AI developers create and test skills in AI Skill Kit, then publish them for a Now Assist admin to activate in AI Admin Hub. To build, test, and publish custom skills with their own prompts, inputs, outputs, and deployment targets, see [AI Skill Kit](https://www.servicenow.com/docs/rXlzROHfVxB_PPntyEiYyA "Use ServiceNow AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts gives you greater flexibility with ServiceNow Otto's generative AI capabilities."). ## AI Admin Hub {#platai-generative-ai-skills__section_uz1_5mm_rkc} The AI Admin Hub is where admins manage generative AI on the instance. Administrators install plugins, manage skills, choose which skills to turn on and which users can access them, and analyze usage and performance. The console provides a unified view of all active skills across your instance, so you can see what is running, where it is running, and how users are interacting with it. To install plugins, choose which skills are on and who can use them, and analyze usage across your instance, see [AI Admin Hub](https://www.servicenow.com/docs/DXIiljicT2y3QrwyNpgJWQ "ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences. Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center."). ## ServiceNow AI Lens {#platai-generative-ai-skills__section_vz1_5mm_rkc} ServiceNow AI Lens uses generative AI to read visual data (such as images, screenshots, scanned handwritten notes, and documents), extract the information it contains, and auto-fill forms with that data. Users can capture or upload content from a browser or the desktop application, preview what ServiceNow AI Lens extracts, and create or update records without manual data entry. ServiceNow AI Lens is a skill that administrators enable in the AI Admin Hub. To scan images and documents, extract the data they contain, and auto-fill forms, see [ServiceNow AI Lens](https://www.servicenow.com/docs/WJWlyglFE~GUJt3ar3WWeQ "With ServiceNow AI Lens, which is a ServiceNow AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.").