--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Roles and responsibilities for AI administration # Roles and responsibilities for AI administration {#ariaid-title1} Release version: Brazil Updated June 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read AI capabilities on the ServiceNow AI Platform require specific administrative roles. Identify these roles before implementation to plan access and assign accountability. AI administration on the ServiceNow AI Platform is distributed across multiple specialized roles rather than a single platform-wide role. Each tool has its own dedicated administrative role. This separation supports least-privilege access and lets organizations assign responsibility to the people closest to each capability. The sys_admin role does not automatically grant the following roles. Assign the AI administrative roles directly to the users who require them. The following table identifies the role required to administer each area of AI implementation. Reviewing the table during planning helps you confirm assignments, request access ahead of activation, and align team members with their administrative responsibilities. Note: Some roles, such as the Now Assist admin, apply to more than one implementation area. A single user can hold multiple administrative roles when their responsibilities span several areas. {#platai-roles-responsibilities-ai-admin__table_roles_by_implementation_area__entry__3} | Implementation area | Role | Responsibilities | |-|-|-| | AI policy | [AI steward](https://www.servicenow.com/docs/Zd9TkBU6Gznk4HQQAyb9~A "Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.") \[`sn_ai_governance_ai_steward`\] | Manages the platform's data assets and AI capabilities, ensuring data quality, integrity, and ethical use. Implements governance policies to maintain compliance, security, and responsible AI practices across ServiceNow applications and workflows. | | AI policy | [AI asset owner](https://www.servicenow.com/docs/Zd9TkBU6Gznk4HQQAyb9~A "Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.") \[`sn_ai_asset_mgmt.ai_asset_owner`\] | Drives the development and delivery of AI-powered products, ensuring alignment with business goals and user needs. Defines product vision, manages feature prioritization, and translates business requirements into technical deliverables. | | AI policy | [AI Risk and Compliance Manager](https://www.servicenow.com/docs/Zd9TkBU6Gznk4HQQAyb9~A "Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.") \[`sn_grc_ai_gov.ai_risk_and_compliance_manager`\] | Identifies, assesses, and mitigates risks related to AI use within the enterprise. Ensures AI compliance with laws, regulations, and internal standards while addressing issues such as bias, privacy, and transparency. | | AI policy | [AI Risk and Compliance admin](https://www.servicenow.com/docs/Zd9TkBU6Gznk4HQQAyb9~A "Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.") \[`sn_grc_ai_gov.ai_risk_and_compliance_admin`\] | Configures risk assessment methodologies, risk contribution factors, and impact assessment templates. Defines automation rules for impact assessments, sets up and profiles AI case types, and deletes AI systems. | | AI policy | [Now Assist admin](https://www.servicenow.com/docs/VLVnZnSHWTIkwZUNQB01bg#roles-installed-with-now-assist-admin "Certain roles are required to use AI Admin Hub functionality. The base admin (sys_admin) role does not automatically grant or include the following roles, so assign these directly to users who require them.") \[`sn_nowassist_admin.nsa_admin`\] | Enables and manages the AI Guardian guardrails within the AI Admin Hub console. Configures detection settings for offensiveness, prompt injection, and sensitive topics, and monitors logs to assess harmful or malicious AI outputs. | | Data management | [AI Data Kit admin](https://www.servicenow.com/docs/8FuXi_Fr2Lvg~FrAfep8zg "Provides access to all AI Data Kit features, including everything that the analyst role allows.") \[`sn_data_kit.admin`\] | Creates, updates, and publishes datasets in AI Data Kit. | | Data management | [Knowledge Graph admin](https://www.servicenow.com/docs/bePdWO2RMkRWzzDXqGARhA "Certain roles are required to use Knowledge Graph functionality.") \[`kg_admin`\] | Designs, manages, and audits Knowledge Graph schemas, including configuring nodes (tables), properties (columns), and relationships. | | Internal and external content search | [AI Search admin](https://www.servicenow.com/docs/access?context=components-installed-ais&version=brazil&pubname=brazil-platform-administration§ion=ais-admin-role&ft:locale=en-US) \[`ais_admin`\] | Manages configuration settings for the AI Search application. | | Internal and external content search | [External Content Connectors admin](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) \[`sn_ext_conn.xcc_admin`\] | Manages configuration and crawl settings for the External Content Connectors application. | | Generative AI skills | [Now Assist admin](https://www.servicenow.com/docs/VLVnZnSHWTIkwZUNQB01bg#roles-installed-with-now-assist-admin "Certain roles are required to use AI Admin Hub functionality. The base admin (sys_admin) role does not automatically grant or include the following roles, so assign these directly to users who require them.") \[`sn_nowassist_admin.nsa_admin`\] | Installs AI plugins, activates skills, and configures generative AI preferences and settings. | | Generative AI skills | [AI Skill Kit admin](https://www.servicenow.com/docs/nlTBEaBmupmhaMaIJX61hg#na-skill-kit-roles "Certain roles are required to use AI Skill Kit functionality.") \[`sn_skill_builder.admin`\] | Creates, updates, and publishes skills in AI Skill Kit. | | Agentic AI | [AI Agent admin](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents.") \[`sn_aia_admin`\] | Creates, manages, updates, tests, and deletes AI agents and agentic workflows. | | Agentic AI | [MCP Client admin](https://www.servicenow.com/docs/7CEqrt0NyqA6InRvSB3m3Q "Find more information about user roles, tables, and the different properties that are installed with the Model Context Protocol Client application.") \[`sn_mcp_client.admin`\] | Administers the MCP client in AI Agent Studio. This role is inherited from the AI Agent admin \[`sn_aia.admin`\] role. | | Agentic AI | [MCP Server administrator](https://www.servicenow.com/docs/l0ZZbcMOayzobmCbC9HDbw "Several types of components are installed with activation of the MCP Server Console application, including tables and user roles.") \[`sn_mcp_server.admin`\] | Administers the MCP Server Console. | | Conversational AI engagement | Virtual Agent \[`virtual_agent_admin`\] | Installs ServiceNow Otto for Virtual Agent and sets up and manages assistants in Assistant Designer. Also required for users who create and manage Virtual Agent topics and assets. The admin role can be used in place of this role. | | Conversational AI engagement | [Now Assist admin](https://www.servicenow.com/docs/VLVnZnSHWTIkwZUNQB01bg#roles-installed-with-now-assist-admin "Certain roles are required to use AI Admin Hub functionality. The base admin (sys_admin) role does not automatically grant or include the following roles, so assign these directly to users who require them.") \[`sn_nowassist_admin.nsa_admin`\] | Turns on and configures the ServiceNow Otto panel in the AI Admin Hub console. | [Table 1. Administrative roles by implementation area] {#platai-roles-responsibilities-ai-admin__table_roles_by_implementation_area}