--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI assets # AI assets {#ariaid-title1} * Release version: Australia * * Updated August 14, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The AI experience in the ServiceNow AI Platform includes generative AI skills, AI agents, and AI agentic workflows. These components work alone or in combination to help achieve efficiencies and results on your instance. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#platform-ai-assets-section__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/YQiwIh0UNsqUGKnKcD1BQg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools."). ## Get started {#platform-ai-assets-section__cf-app-landing-get-started} |-|-| | [Generative AI skillsSkills are predefined capabilities that use generative AI to perform tasks such as generating summaries, resolution notes, and so forth.](https://www.servicenow.com/docs/0mRI0ydTpluNDlrcRTcOsQ "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.") | [AI agentsAn AI agent is a software program that can understand your goals, make decisions, and take actions on your behalf---without needing you to approve every step. You can create and manage AI agents in AI Agent Studio.](https://www.servicenow.com/docs/9jJ8WIWtVMX4wu4cRSN5Fw "All ServiceNow AI agents are listed. Depending on your license, not all AI agents may appear in your instance.") | | [Agentic workflowsAn agentic workflow is a structured sequence of tasks executed by one or more AI agents with minimal human intervention to fulfill a business objective. You can create and manage these workflows in AI Agent Studio.](https://www.servicenow.com/docs/UDzI0raNeu0PkLRUeoMKfQ "Agentic workflows are AI‑driven workflow orchestrations that use one or more AI agents to achieve a specific outcome. They go beyond single‑step automation by dynamically planning, executing, and adapting actions based on context, data, and intermediate results.") | [Platform AI agentsAn agent is a software entity that can perceive its environment, make decisions, and take actions to achieve specific goals. They are often used to automate tasks, interact with users, or manage complex processes.](https://www.servicenow.com/docs/L9SzMahSWfKTAdRQ5~JFVQ "Explore different AI agents available in platform ServiceNow Otto applications.") | [ ] {#platform-ai-assets-section__table_vhh_f41_zgc} Important: Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/RC6x9bpmgBkefh6mbxWQxg "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform."). For a list of AI assets that are turned on by default, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/RC6x9bpmgBkefh6mbxWQxg "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#platform-ai-assets-section__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#platform-ai-assets-section__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#platform-ai-assets-section__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#platform-ai-assets-section__ul_j3b_4vd_wcc} ## AI limitations {#platform-ai-assets-section__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#platform-ai-assets-section__p_kv2_nfg_h1c} ## Data processing {#platform-ai-assets-section__section_xb5_cx5_bhc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#platform-ai-assets-section__p_lv2_nfg_h1c} ## Data collection {#platform-ai-assets-section__section_yb5_cx5_bhc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#platform-ai-assets-section__p_jv2_nfg_h1c}