Setup Hub AI agents Release version: Australia Updated August 4, 2026 1 minute to readThe following AI agents are available for Setup Hub. Group and roles assignment AI agentThis ServiceNow Otto for Setup AI agent provisions access by creating groups, adding users to a group, assigning roles to a group, and adding users to a role.IA operational data workflow AI agentThis ServiceNow Otto for Setup AI agent automates the configuration of data imports by handling the creation of data sources, import sets, and transform maps.Implementation plan executor AI agentThis ServiceNow Otto for Setup AI agent is responsible for executing the implementation plan, carrying out each defined step, and ensuring the plan is completed as designed.Implementation plan generator AI agentThis ServiceNow Otto for Setup AI agent collects user input by asking configured questions, analyzing the full conversation to derive a precise technical intent, and then generating a step‑by‑step implementation plan.Implementation plan manager AI agentThe implementation plan manager agent orchestrates an implementation by coordinating the plan generator and plan executor agents. It helps to ensure that your technical intent is converted into a clear plan and executed safely and correctly.Initialize IA orchestrator AI agentThis ServiceNow Otto for Setup agent automatically triggers the appropriate Virtual Agent topic to streamline setup and onboarding for users on your ServiceNow instance.SLA management AI AgentThis ServiceNow Otto for Setup agent enables administrators to create and edit SLA definitions through a conversational interface. The agent guides you through SLA configuration, including setting target type (Resolution/Response), duration, table, schedule, start/pause/stop conditions, and flow associations.SSO configuration AI agentThis ServiceNow Otto for Setup AI agent guides administrators through secure Single Sign-On (SSO) setup for ServiceNow using SAML or OpenID Connect (OIDC). The agent collects and validates identity provider details, creates authentication configurations, and guides users through review, testing, and activation.Update set AI agentThis ServiceNow Otto for Setup AI agent helps administrators and developers upload, review, and commit XML update sets efficiently.
Setup Hub AI agents Release version: Australia Updated August 4, 2026 1 minute to readThe following AI agents are available for Setup Hub. Group and roles assignment AI agentThis ServiceNow Otto for Setup AI agent provisions access by creating groups, adding users to a group, assigning roles to a group, and adding users to a role.IA operational data workflow AI agentThis ServiceNow Otto for Setup AI agent automates the configuration of data imports by handling the creation of data sources, import sets, and transform maps.Implementation plan executor AI agentThis ServiceNow Otto for Setup AI agent is responsible for executing the implementation plan, carrying out each defined step, and ensuring the plan is completed as designed.Implementation plan generator AI agentThis ServiceNow Otto for Setup AI agent collects user input by asking configured questions, analyzing the full conversation to derive a precise technical intent, and then generating a step‑by‑step implementation plan.Implementation plan manager AI agentThe implementation plan manager agent orchestrates an implementation by coordinating the plan generator and plan executor agents. It helps to ensure that your technical intent is converted into a clear plan and executed safely and correctly.Initialize IA orchestrator AI agentThis ServiceNow Otto for Setup agent automatically triggers the appropriate Virtual Agent topic to streamline setup and onboarding for users on your ServiceNow instance.SLA management AI AgentThis ServiceNow Otto for Setup agent enables administrators to create and edit SLA definitions through a conversational interface. The agent guides you through SLA configuration, including setting target type (Resolution/Response), duration, table, schedule, start/pause/stop conditions, and flow associations.SSO configuration AI agentThis ServiceNow Otto for Setup AI agent guides administrators through secure Single Sign-On (SSO) setup for ServiceNow using SAML or OpenID Connect (OIDC). The agent collects and validates identity provider details, creates authentication configurations, and guides users through review, testing, and activation.Update set AI agentThis ServiceNow Otto for Setup AI agent helps administrators and developers upload, review, and commit XML update sets efficiently.