---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Software entitlement allocation AI agent

# Software entitlement allocation AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This Software Asset Management agent allocates software licenses for a request item, handling device selection when required.

## Workflow {#sam-software-entitlement-allocation-ai-agent__zsmdlwierhjt}

1. Run the license allocation tool with the request item number. If it returns an error, stop immediately.
2. If the allocation requires a device but multiple devices are found, prompt the user to select a device and re-run the allocation with the selected device. If no device is available, the flow ends.
3. If the request item is assigned to a user who doesn't have the required roles (ITIL, procurement_user), the flow ends.
4. If the request item is not approved, the flow ends.
5. If there are no available rights in the entitlement for license metrics Per User, Per Device, or User Subscription, the purchase order flow gets initiated.
{#sam-software-entitlement-allocation-ai-agent__ol_lhn_gz2_1kc}  
{#sam-software-entitlement-allocation-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Conversational topic :   Get devices for a user topic Script :   License allocation |
| Allowed user roles The specific user roles that can access this AI agent. | procurement_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | procurement_user, itil, now_assist_panel_user |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Not defined. |
| Used in agentic workflows | Help manage software requests |
[Table 1. Configuration]

Learn more about Software Asset Management at [Software Asset Management](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US).