Software reclamation rule creation AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Software Asset Management agent analyzes software utilization and spend, then creates a reclamation rule based on user-approved criteria.

    Workflow

    1. Identify the target product. If a Product ID is provided, use it directly. Otherwise, present available products for the user to select.
    2. Fetch reclamation rule suggestions for the product. If a rule already exists, show the user a link to it and end.
    3. Analyze utilization and spend data, then present the analysis alongside a draft reclamation rule for user review.
    4. Collect feedback. The user can approve the draft, request changes (including reclamation type, thresholds, and other rule details), or cancel. Iterate until approved or cancelled.
    5. Create the reclamation rule using the approved details.
    6. If other existing reclamation rules lack a VIP exclusion condition, offer to update them. Only update if the user approves.
    7. If software usage data collection is not set up, notify the user with a documentation link.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Create reclamation rule
    Get reclamation rule suggestions
    Update existing reclamation rules with VIP condition
    Conversational topics
    Get products for reclamation rule creation
    Agent roles (ACLs) sam_admin
    Data access roles sam_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Create software reclamation rule Agentic workflow

    Learn more about Software Asset Management at Software Asset Management.