---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure

# Configuring ServiceNow Arc {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate ServiceNow Arc plugin to download, install and setup Arc.
* **[Activate the ServiceNow Arc plugin](https://www.servicenow.com/docs/nInlb3qjhPW_1WnRZR2RSA)**   
  You can activate the ServiceNow Arc plugin (sn_app_cowork) for ServiceNow Arc if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
* **[Download and install ServiceNow Arc](https://www.servicenow.com/docs/3AqNDGT0mSdyRpk~cOfhSQ)**   
  Install ServiceNow Arc on a Mac with an M-series processor to use the AI desktop agent on your computer.
* **[Set up ServiceNow Arc](https://www.servicenow.com/docs/hOX100ZWsyWl1fDv_~GPQg)**   
  Connect Arc to your ServiceNow instance and prepare your workspace and secure sandbox.
* **[Create a ServiceNow Arc agent policy](https://www.servicenow.com/docs/7B6ed8G4z6_Aiu6hrOMh0A)**   
  Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.
* **[Configure a ServiceNow Arc agent policy](https://www.servicenow.com/docs/yK2GefMjMVimZnHIPBdsJQ)**   
  Add tool gates, approval patterns, network rules, sandbox rules, capability overrides, connector scopes, and file type rules to a policy to control what Arc can do for the users the policy applies to.
* **[Trace evaluation for Arc in AI Control Tower](https://www.servicenow.com/docs/jj_PAZfJHjwB5nEzQRGQNA)**   
  AI Control Tower scores the traces that Arc sends for quality and safety. Review the scores to understand usage patterns and identify where responses fall short.