---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# ServiceNow Arc

# ServiceNow Arc {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
ServiceNow Arc
is an enterprise autonomous AI agent that connects to your enterprise applications and systems and executes complex and multi-step tasks autonomously, and operates within defined security, access, and governance
policies.

## Get started {#servicenow-cowork-landing__cf-app-landing-get-started}

|-|-|
| [ExploreLearn what Arc can do, who uses it, and how it fits into your organization's workflows.](https://www.servicenow.com/docs/wqPnGUOZOSlPrwWRhTrbPg "ServiceNow Arc is an autonomous AI agent that performs complex tasks, executes multi-step workflows, interacts with enterprise applications, and takes actions based on defined policies.") | [ConfigureInstall Arc, connect your integrations, and set up your agent for the first time.](https://www.servicenow.com/docs/LlNr2cGwVuoEouwA5hENrw "Activate ServiceNow Arc plugin to download, install and setup Arc.") |
| [UserUse ServiceNow Arc start tasks and work with skills, workflows, and sub agents.](https://www.servicenow.com/docs/UOU5Gi_YKaUjfaqAkCKe9w "Use ServiceNow Arc to get started with tasks, connect systems and extend Arc capabilities.") | [ReferenceAdditional information about ServiceNow Arc](https://www.servicenow.com/docs/UyFGEC5vI9NrMDpmodSvvA "Reference information for ServiceNow Arc, including environment and capability controls, sandbox file protection, local MCP server management, and policy change testing.") |
[ ]

{#servicenow-cowork-landing__table_servicenow-cowork-landing} Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#servicenow-cowork-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#servicenow-cowork-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#servicenow-cowork-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#servicenow-cowork-landing__ul_j3b_4vd_wcc}

## AI limitations {#servicenow-cowork-landing__section_p2b_g1c_tkc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#servicenow-cowork-landing__p_kv2_nfg_h1c}

## Data processing {#servicenow-cowork-landing__section_q2b_g1c_tkc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#servicenow-cowork-landing__p_lv2_nfg_h1c}
Note:  
We have controls in place to enable/disable the data collection and data processing.

## Data collection {#servicenow-cowork-landing__section_s2b_g1c_tkc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#servicenow-cowork-landing__p_jv2_nfg_h1c}