--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow Cowork # ServiceNow Cowork {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Cowork ServiceNow Cowork is an enterprise autonomous AI agent designed to connect with your enterprise applications and systems to execute complex, multi-step tasks autonomously. It operates within your organization's defined security, access, and governance policies, enabling automation and intelligent workflow management. Show full answer Show less ## Getting Started and Usage * **Explore:** Learn about Cowork's capabilities, its role within organizational workflows, and typical user scenarios. * **Configure:** Install Cowork, integrate it with your enterprise systems, and set up your AI agent for initial use. * **User Interaction:** Start tasks using Cowork and manage work via skills, workflows, and sub-agents to optimize task automation. ## Important Availability and Compliance Notes * Not all AI model providers or features are available to customers with in-country SKUs or in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted setups. * Some AI products and skills are restricted or unavailable in regulated markets and certain geographic regions. Customers should verify model availability and feature support as these evolve in future releases. ## AI Limitations and Responsible Use Given the evolving nature of AI and machine learning, outputs may not always be fully accurate or appropriate for every use case. It is critical for customers to: * Test and validate AI-generated outputs for accuracy and appropriateness. * Apply human oversight especially in high-impact domains such as healthcare, finance, legal, security, and infrastructure. * Avoid relying solely on AI outputs for critical decision-making. * Comply with ServiceNow's AI Acceptable Use Policy, which may be updated over time. ## Data Processing and Collection * Data from your ServiceNow instance is transferred to a centralized ServiceNow environment, possibly in a different data center region or through third-party cloud providers like Microsoft Azure, following ServiceNow's internal policies and compliance standards. * ServiceNow collects inputs, outputs, and edits related to Cowork to improve AI capabilities. Customers have the option to opt out of future data collection at any time. * Controls exist to enable or disable data collection and processing to meet your organizational policies. ServiceNow Cowork is an enterprise autonomous AI agent that connects to your enterprise applications and systems and executes complex and multi-step tasks autonomously, and operates within defined security, access, and governance policies. ## Get started {#servicenow-cowork-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn what Cowork can do, who uses it, and how it fits into your organization's workflows.](https://www.servicenow.com/docs/wqPnGUOZOSlPrwWRhTrbPg "ServiceNow Cowork is an autonomous AI agent that performs complex tasks, executes multi-step workflows, interacts with enterprise applications, and takes actions based on defined policies.") | [ConfigureInstall Cowork, connect your integrations, and set up your agent for the first time.](https://www.servicenow.com/docs/LlNr2cGwVuoEouwA5hENrw "Activate ServiceNow Cowork plugin to download, install and setup Cowork.") | | [UserUse ServiceNow Cowork start tasks and work with skills, workflows, and sub agents.](https://www.servicenow.com/docs/UOU5Gi_YKaUjfaqAkCKe9w "Use ServiceNow Cowork to get started with tasks, connect systems and extend Cowork capabilities.") | [ReferenceAdditional information about ServiceNow Cowork](https://www.servicenow.com/docs/UyFGEC5vI9NrMDpmodSvvA "PLACEHOLDER: Short description of the reference information provided for ServiceNow Cowork.") | [ ] {#servicenow-cowork-landing__table_servicenow-cowork-landing} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#servicenow-cowork-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#servicenow-cowork-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#servicenow-cowork-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#servicenow-cowork-landing__ul_j3b_4vd_wcc} ## AI limitations {#servicenow-cowork-landing__section_p2b_g1c_tkc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#servicenow-cowork-landing__p_kv2_nfg_h1c} ## Data processing {#servicenow-cowork-landing__section_q2b_g1c_tkc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#servicenow-cowork-landing__p_lv2_nfg_h1c} Note: We have controls in place to enable/disable the data collection and data processing. ## Data collection {#servicenow-cowork-landing__section_s2b_g1c_tkc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#servicenow-cowork-landing__p_jv2_nfg_h1c}