--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow AI Lens # ServiceNow AI Lens {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow AI Lens ServiceNow AI Lens is an AI-powered application designed to enhance workflow optimization by using generative AI to scan, extract, comprehend, and synthesize data. It leverages the Azure OpenAI GPT-4o large language model (LLM) to analyze captured screen data and provide insights that help streamline business processes. Show full answer Show less Customers can explore AI Lens concepts, configure the application, and utilize it to analyze screen data effectively. It is important to avoid scanning any personally identifiable or sensitive information to protect data privacy and security. Note that some ServiceNow AI features, including AI Lens, may not be available in certain restricted environments or data centers such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected regions, and availability may vary by geographic region. ## Key Features * **Generative AI Integration:** Uses GPT-4o LLM to interpret and synthesize data captured from screens. * **Data Capture and Analysis:** Enables scanning and comprehension of workflow data to optimize operations. * **Configurable Application:** Allows customers to set up and tailor the AI Lens application according to their needs. * **Privacy and Security Considerations:** Advises against scanning sensitive personal or financial information to prevent unintended exposure. * **Data Processing and Collection:** Data is transferred securely to centralized ServiceNow environments and may involve third-party cloud providers like Microsoft Azure. ServiceNow collects inputs and outputs for ongoing product improvement, with an opt-out option available. ## Practical Considerations and Limitations * The AI outputs may not always be accurate or complete; customers should validate and oversee AI-generated results carefully before making decisions. * AI Lens is not guaranteed to be fully trained for all use cases, particularly in high-impact areas such as healthcare, finance, legal, and security. * Compliance with ServiceNow's AI Acceptable Use Policy is required when using this application. * Support resources include the ServiceNow Community, Known Error Portal, and Customer Service and Support channels. ## Next Steps for Customers * Review AI Lens concepts and configure the application to suit your workflow needs. * Ensure sensitive data is excluded from AI Lens scanning to maintain compliance and data security. * Monitor updates on feature availability for your region and environment. * Use human oversight to evaluate AI-generated insights and integrate them responsibly into your decision-making processes. * Consider opting out of data collection if desired, via the Now Assist Opt-Out page. With ServiceNow AI Lens, which is a ServiceNow® AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ## Get started {#servicenow-lens-landing-page__cf-app-landing-get-started} |-|-| | [ExploreLearn about ServiceNow AI Lens concepts and features.](https://www.servicenow.com/docs/QF6ti3IbGb3bMSYyiIRjYg "ServiceNow AI Lens is a ServiceNow AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action—such as automatically filling in forms with scanned information—to help improve your workflows.") | [ConfigureConfigure the ServiceNow AI Lens application to get started.](https://www.servicenow.com/docs/13F3ZSDrJJOLIjaHvA9zFw "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.") | | [Use Capture screens to analyze, comprehend, and use data.](https://www.servicenow.com/docs/zbahkOyK2o5cxbFJ2Fr7gg "If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.") | [ReferenceGet details about ServiceNow AI Lens components, such as roles, tables, and limitations.](https://www.servicenow.com/docs/sxmIt_6cqj69MAjVceRpZw "Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.") | [ ] {#servicenow-lens-landing-page__table_rc5_b15_42c} Important: * Some ServiceNow AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. * Some ServiceNow AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. * Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information. * ServiceNow AI Lens currently uses Azure OpenAI GPT-4o LLM. {#servicenow-lens-landing-page__ul_mdp_cnr_dfc} ## Troubleshoot and get help {#servicenow-lens-landing-page__cf-app-landing-get-help} * [Workflow Automation product on the ServiceNow Community](https://www.servicenow.com/community/workflow-automation/ct-p/workflow-automation) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#servicenow-lens-landing-page__ul_u5z_b1s_fzb} ## AI limitations {#servicenow-lens-landing-page__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#servicenow-lens-landing-page__p_kv2_nfg_h1c} ## Data processing {#servicenow-lens-landing-page__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#servicenow-lens-landing-page__p_lv2_nfg_h1c} ## Data collection {#servicenow-lens-landing-page__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which ServiceNow Otto for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/DXIiljicT2y3QrwyNpgJWQ "ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").