---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Extract and analyze data with ServiceNow AI Lens desktop app

# Extract and analyze data with ServiceNow AI Lens desktop app {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
Extract and analyze data from one or more screenshots that you capture or files that you upload, and then preview the data analysis.

## Before you begin

To access the ServiceNow AI Lens functionality, perform the following steps:

* Install ServiceNow AI Lens on your ServiceNow instance. For more information, see [Install the ServiceNow Lens in the ServiceNow instance](https://www.servicenow.com/docs/13F3ZSDrJJOLIjaHvA9zFw "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.").
* Turn on the ServiceNow AI Lens skill to add the generative AI capability. For more information, see [Activate the ServiceNow AI Lens skill](https://www.servicenow.com/docs/hl2GELRPIwqhotoEEbh8pg "Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.").
* Download the ServiceNow AI Lens installer to scan your desktop screen. For more information, see [Download and set how you want to launch ServiceNow AI Lens](https://www.servicenow.com/docs/7VXekmnWln7rhB1rsYGMyQ "Download the ServiceNow AI Lens installer for your operating system and set your preferred way to launch ServiceNow AI Lens — from your browser or the desktop application.").
{#sn-lens-standalone-app__ul_urn_w5j_y2c}

Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information.

Verify that you have provided permission to ServiceNow AI Lens to record the screen on your system.

Role required: lens_user

## Procedure

1. From your system, launch the ServiceNow AI Lens desktop application.
2. On the login page, in the Instance URL field, enter the ServiceNow instance URL.  
   For example, https://\<instance name\>.service-now.com.
3. Select Proceed.
4. Log in to your ServiceNow account by entering your username and password.  
   Your account must have the lens_user role.  
   Note:  
   * If your administrator has enabled auto-login, you can skip signing in every time you launch ServiceNow AI Lens. After your first login, ServiceNow AI Lens automatically takes you to the home page on subsequent launches as long as your session is active. If your session expires or you sign out, ServiceNow AI Lens shows the login screen again. For more information, see [Set up auto-login for ServiceNow AI Lens](https://www.servicenow.com/docs/bG1srmC1~9ZnfvWD1n6bww "Pre-configure your organization's ServiceNow instance URL so that it appears ready-filled when users launch the ServiceNow AI Lens desktop application, and enable auto-login so that users can skip signing in on subsequent launches.").
   * On macOS, when you launch ServiceNow AI Lens desktop app for the first time, your Mac asks whether ServiceNow AI Lens can store your login credentials. Select Always Allow to avoid entering your credentials every time you open the application.
   {#sn-lens-standalone-app__ul_onx_1f5_z3c}
5. **Optional:** On the onboarding journey widget, complete the onboarding and select Got it.  

   If you launch the ServiceNow AI Lens for the first time, the onboarding journey widget appears. You can select Don't show me again to hide the widget the next time you launch ServiceNow AI Lens.
6. Select one of the following methods.
   * Capture screen

     1. Select Capture.

        The ServiceNow AI Lens scanner window is launched.
     2. On your system, open one or more documents that you want to scan.Example of a document: image, scanned handwritten note, Excel sheet, web page, or any document that gives visual data.

     3. Extract data from a single screenshot.
        1. Place the ServiceNow AI Lens scanner window on top of the document.
        2. Resize the ServiceNow AI Lens scanner window by dragging its borders.

        {#sn-lens-standalone-app__ol_bjy_xn1_2kc}
     4. (Optional) Extract data from multiple screenshots.
        1. Select the Multi-capture button ![Multi-capture icon.]()
        2. Select the Capture icon ![]().
        3. Place the ServiceNow AI Lens scanner window over another document or page and then select the Capture icon ![]().
        4. Repeat the step to capture more screenshots, if required.  
           Note:  
           * You can capture a total of 10 screenshots with the combined size of all captured screenshots not exceeding 10 MB.
           * To enable the desktop app to send large screenshot data to the server, verify that the following system properties are set exactly as shown:  
             {#sn-lens-standalone-app__table_hjy_xn1_2kc__entry__3}

             | Property name | Type | Recommended value |
             |-|-|-|
             | glide.rest.max_content_length | Integer | 15 |
             | glide.rest.scripted.max_inbound_content_length_mb | Integer | 15 |
             [Table 1. System property]

             {#sn-lens-standalone-app__table_hjy_xn1_2kc} For more information, see [Configure system property](https://www.servicenow.com/docs/access?context=r_ControllingMaxRequestSize&version=brazil&pubname=brazil-api-reference&ft:locale=en-US).  
             Note:  
             You must have the admin role to set the system properties.
           {#sn-lens-standalone-app__ul_gjy_xn1_2kc}
        5. To complete the capture, select the Done icon ![]().
        {#sn-lens-standalone-app__ol_cjy_xn1_2kc}
     {#sn-lens-standalone-app__ol_ppw_h4t_g3c}
   * Upload

     1. Select Upload.
     2. Perform any one of the following file upload methods.  
        * Upload one or more files by selecting the +Add file option.
        * Upload one or more files by dragging the selected files to the Drag and drop files section and then select Upload all.

        {#sn-lens-standalone-app__ul_cqz_lmt_dkc}  
        Note:  
        * You can upload up to 10 unprotected files, with the combined size of the uploaded files not exceeding 10 MB.
        * To enable the desktop app to send large data of the uploaded files to the server, confirm that the following system properties are set exactly as shown below:  
          {#sn-lens-standalone-app__table_wf3_ghw_2kc__entry__3}

          | Property name | Type | Recommended value |
          |-|-|-|
          | glide.rest.max_content_length | Integer | 15 |
          | glide.rest.scripted.max_inbound_content_length_mb | Integer | 15 |
          [Table 2. System property]

          {#sn-lens-standalone-app__table_wf3_ghw_2kc} For more information, see [Configure system property](https://www.servicenow.com/docs/access?context=r_ControllingMaxRequestSize&version=brazil&pubname=brazil-api-reference&ft:locale=en-US)  
          Note:  
          You must have the admin role to set the system properties.
        * To remove a file that you attached, select the Remove file icon ![]().
        * To rename the file that you attached, select the More options icon ![](), and then select Rename.
        {#sn-lens-standalone-app__ul_agf_25t_g3c}
     3. Select Next.

        The ServiceNow AI Lens preview window displays the files that you have uploaded

     {#sn-lens-standalone-app__ol_lqj_yls_wjc}
   {#sn-lens-standalone-app__choices_tnm_ntv_2kc}
7. To provide instructions to analyze the data in screenshots in a specific way, select the Edit icon ![](), and enter the instructions.  
   The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.
8. To analyze the data in the screenshots that you captured, select Analyze.  
   ServiceNow AI Lens displays the preview of the response

9. Select Submit to trigger post processing.  
   The Submit button appears on the Preview window if the post-processing is enabled in the related ServiceNow AI Lens action.
10. **Optional:** Copy the previewed data by selecting the Copy icon ![]().
11. End the current session by selecting Start new session.
**Related concepts**   

* [Supporting information for ServiceNow AI Lens](https://www.servicenow.com/docs/59gQpoUxZ8GyIObqgUCv5A "Get a quick overview of the important information that is related to the ServiceNow AI Lens application.")  
**Related tasks**   

* [Create or update a record in an instance by using ServiceNow AI Lens](https://www.servicenow.com/docs/zVa5qRU3tVoc4FazTGZpJw#create-record-sn-lens "Create or update a record in the ServiceNow instance by auto-filling the form fields with data that ServiceNow AI Lens extracts from screens and files.")  
**Related reference**   

* [ServiceNow AI Lens limitations](https://www.servicenow.com/docs/97m4fzj26VvEygvb1V2PXQ "Be aware of a few limitations when you’re using the ServiceNow AI Lens application.")