---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create a Task Intelligence model

# Create a Task Intelligence model {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create machine learning models to predict field values, analyze case sentiment, or detect case language.  

[Create a model to predict incident fields](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
:   Create and deploy incident-prediction, solution-based models to predict incident fields for new IT service incidents.

[Create a model to predict record fields](https://www.servicenow.com/docs/access?context=csm-task-intel-create-cat-solution&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US)
:   Create and train a model to predict fields for customer service cases.