---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Task Intelligence Analytics and Monitoring

# Task Intelligence Analytics and Monitoring {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.  

[Task Intelligence for ITSM Analytics and Monitoring](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)
:   View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.

[View Analytics for Task Intelligence for CSM](https://www.servicenow.com/docs/access?context=csm-task-intel-case-monitoring&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US)
:   View Task Intelligence for Customer Service analytics and see how your machine learning models are working.

[View Task Intelligence prediction history](https://www.servicenow.com/docs/access?context=csm-task-intel-prediction-history&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US)
:   View details about historical predictions in the Predictor Results for CSM models.