---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Success risk solution AI agent

# Success risk solution AI agent {#ariaid-title1}

Release version: Brazil  
Updated October 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The agent resolves unaddressed risk signals. It identifies success plays based on machine learning similarity, AI Search, or a decision table, and starts the solution flows for the selected risk.

## Workflow {#tmt-success-risk-solution-ai-agent__xtivnkfbcegq}

The agent helps the user address a risk signal by starting solutions for it.

1. Retrieve the solutions for the selected risk.
2. If no solutions are found, display a link to the success play catalog so that the user can add an ad hoc success play, and end the session.
3. Check the required inputs for each selected solution flow.
4. Ask the user for each input value, in a logical order such as start date before end date.
5. Start the solution for the risk with the values that the user provided. Repeat for each selected solution.
6. Tell the user that solution creation has started, and display a link to the success play catalog for adding an ad hoc success play.
{#tmt-success-risk-solution-ai-agent__ol_dik_qtn_gwy}  
{#tmt-success-risk-solution-ai-agent__xtivnkfbcegq__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Action :   Check for required user inputs Script :   Create solution for risk using flow :   Get success catalog link Topic :   Retrieve risk solutions |
| Allowed user roles The specific user roles that can access this AI agent. | Not defined. |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_acct_lc.customer_success_agent |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | [Recommend risk signal solutions agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&version=brazil&pubname=brazil-acct-lifecycle-events&ft:locale=en-US) |
[Table 1. Configuration]

Learn more about Customer Success Management at [Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=brazil&pubname=brazil-acct-lifecycle-events&ft:locale=en-US).