---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Troubleshoot an AI skill

# Troubleshoot an AI skill {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Run diagnostics for a skill on the AI Admin Hub console to get information about the status of your skill configuration. The availability of diagnostics depends on the skill.

## Before you begin

Role required: sn_nowassist_admin.nsa_admin

## About this task

Certain skills have diagnostic scripts that you can run from the AI Admin Hub console. These diagnostic scripts check for successful skill execution and setup of the underlying [capability definitions](https://www.servicenow.com/docs/c4O8DxLB3hsQV1tT7ZR5EA "Reference topics provide information about Generative AI Controller tables, and properties."). If you've made a copy of a skill, you will not be able to run diagnostics on the skill copy.

## Procedure

1. Navigate to AllAI Admin HubSkills.  
   If you're already in the AI Admin Hub console, select the AI Skills tab.
2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.
3. In the All skills or Active skills section, locate the card for the skill you want to troubleshoot.
4. Select the more options icon ![More options icon.]() for the skill, then select Run diagnostics.  
   Note:  
   Run diagnostics is grayed out or not visible when this option is unavailable.
5. After the diagnostics are complete, review the results of each test.  

## What to do next

If you have identified any problems with your skill configuration, you can [edit the skill](https://www.servicenow.com/docs/lmR~rzyhfk3pkdsTsuIKhA "Edit the configuration of an AI skill to choose the inputs or triggers and the display location of the skill output.") from the AI Admin Hub console.

If editing the skill does not solve the issue, you can [contact ServiceNow Support](http://www.servicenow.com/support/contact-support.html) for additional help.

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