VR data retrieval agent AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Unified Security Exposure Management agent answers questions about vulnerability response data by constructing and executing table queries.

    Workflow

    1. Introduce the agent's capabilities with example queries and ask how to help.
    2. Prompt for a request, ask for clarification if anything is ambiguous or incomplete, and redirect if the request falls outside Vulnerability Response scope.
    3. Call the search tool and return its response exactly as received.
    4. Ask if the user wants to refine the query or run another search.
    5. Continue the loop until the user says they're finished.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Search tool
    Agent roles (ACLs) sn_vul.remediation_owner, sn_vul.app_sec_manager, sn_vul.vulnerability_admin, sn_vul.vulnerability_analyst
    Data access roles sn_vul.remediation_owner, sn_vul.vulnerability_analyst, sn_vul.vulnerability_admin, sn_vul.app_sec_manager
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Enable the AI agent for the ServiceNow Otto panel.
    Used in agentic workflows

    Retrieve VR data

    Learn more about Unified Security Exposure Management at Unified Security Exposure Management (USEM).