---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# VR data retrieval agent AI agent

# VR data retrieval agent AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This Unified Security Exposure Management agent answers questions about vulnerability response data by constructing and executing table queries.

## Workflow {#usem-data-retrieval-agent-ai-agent__zsmdlwierhjt}

1. Introduce the agent's capabilities with example queries and ask how to help.
2. Prompt for a request, ask for clarification if anything is ambiguous or incomplete, and redirect if the request falls outside Vulnerability Response scope.
3. Call the search tool and return its response exactly as received.
4. Ask if the user wants to refine the query or run another search.
5. Continue the loop until the user says they're finished.
{#usem-data-retrieval-agent-ai-agent__ol_xkh_k2x_zjc}  
{#usem-data-retrieval-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Script :   Search tool |
| Allowed user roles The specific user roles that can access this AI agent. | sn_vul.remediation_owner, sn_vul.app_sec_manager, sn_vul.vulnerability_admin, sn_vul.vulnerability_analyst |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_vul.remediation_owner, sn_vul.vulnerability_analyst, sn_vul.vulnerability_admin, sn_vul.app_sec_manager |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Enable the AI agent for the ServiceNow Otto panel. |
| Used in agentic workflows | Retrieve VR data |
[Table 1. Configuration]

Learn more about Unified Security Exposure Management at [Unified Security Exposure Management (USEM)](https://www.servicenow.com/docs/access?context=unified-security-exposure-management-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US).