--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Using the ServiceNow Otto panel conversational experience # Using the conversational experience in AI Admin Center {#ariaid-title1} Release version: Brazil Updated October 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/RErxMOqH3NTQhxEry2KgnQ#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. The ServiceNow Otto panel is enabled by default, and is accessible from every page in AI Admin Center. You can interact with your AI companion by typing questions and instructions in plain language. For more information on the general capabilities of ServiceNow Otto panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/ungvmJpkqvJj4Ll4gfd0ew "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). Figure 1. ServiceNow Otto panel (Next Experience UI) ## AI companion capabilities {#using-now-assist-panel-now-assist-center__section_orw_v2h_w3c} Use the ServiceNow Otto panel to perform the following types of actions in AI Admin Center: Setup and configuration : Start guided setup workflows for generative AI skills, AI Guardian settings, model configurations, multilingual service, data sharing and processing, integrations, and account details. The AI companion executes setup steps on your behalf and requires your confirmation before any change takes effect. Skill activation and deactivation : Activate or deactivate generative AI skills through conversation. The panel presents skill details and current state before confirmation is required. Instance and product details : Query configuration details about your instance including translation status, language configurations, data sharing settings, model providers, model versions, and integrations. Create and manage intents : Create intent records and generate the name, description, example utterances, detection criteria, and resolution criteria for them. Use the conversation to find, update, activate, deactivate, or delete existing intents. AI-assisted help : Ask questions about AI features, concepts, and admin tasks. The panel sources product documentation and training resources and returns answers with references and links to the source material. After you enter your request in the chat, your AI companion generates a plan to implement your AI solution using the available AI assets. You can review the details of the solution, test it, and activate it, all in the conversation. ## Self-service conversational troubleshooting {#using-now-assist-panel-now-assist-center__dalhglaueghaj} Depending on your chat request, the self-service conversational troubleshooting AI agents may be engaged to diagnose and resolve common AI administration issues. Self-service conversational troubleshooting can help with issues such as: * AI Admin Center configuration or setup problems * Plugin installation or activation failures * Missing or turned off AI application features * Integration connectivity or credential problems * Role or permission misconfigurations affecting access * Feature flags or activation toggles in an unexpected state * Compatibility conflicts between plugins or versions {#using-now-assist-panel-now-assist-center__ul_qsm_fxl_4jc} For more information, see [Self-service conversational troubleshooting](https://www.servicenow.com/docs/4Eb5qMHvOY~O3aFG8wX7vg "Use the AI Admin Center conversational experience to diagnose and resolve common AI administration issues."). ## AI Admin Center help {#using-now-assist-panel-now-assist-center__section_ttq_c53_jkc} Based on your chat request, the help AI agent may be engaged to find answers to your AI admin questions based on ServiceNow documentation. The AI agent responses provide relevant descriptions, instructions, references, and links to source documents that support your product experience. For more information, see [AI Admin Center help](https://www.servicenow.com/docs/ETOXuIi~rNLGPZaLvMF7_g "Use AI Admin Center help in the conversational experience to find answers to your AI admin questions based on ServiceNow documentation."). ## AI analytics Q and A {#using-now-assist-panel-now-assist-center__section_znc_d53_jkc} Based on your chat request, the AI Analytics Q and A AI agent may be engaged to provide answers about AI analytics in AI Admin Center including metrics, dashboard widgets, and calculations. The AI Analytics Q and A AI agent can address topics such as: * Key performance indicator (KPI) definitions in AI analytics dashboards, such as CSAT and deflection rate. * How a dashboard widget or metric is calculated * Data flows and processing context for AI analytics * Deflection log states and common deflection scenarios * Changes to AI analytics dashboards between releases, such as updated or removed indicators and new dashboards {#using-now-assist-panel-now-assist-center__ul_gbj_m53_jkc} For more information, see [AI Analytics Q and A agent](https://www.servicenow.com/docs/V5Sh17162eQwNK1urBSMJw "Use the AI Analytics Q and A agent to get answers about AI analytics metrics, dashboard widgets, and calculations by asking questions in the ServiceNow Otto panel."). ## Intent management {#using-now-assist-panel-now-assist-center__section_cjw_wmn_tkc} Based on your request, an AI agent may be engaged to help create and update Natural Language Understanding (NLU) intents. Intent management can help you: * Create an intent. * Update an existing intent identified by a specific intent name or sys_id. * Delete an existing intent. * Activate or deactivate an existing intent. * Look up intents by name or sys_id. {#using-now-assist-panel-now-assist-center__ul_j4p_ymn_tkc}