Automation finder AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Workflow Data Fabric agent fetches automation records from tables on your instance. The agent discovers relevant automations for a specified asset, estimates cost and time savings, saves the discovered automations, and presents a value insights summary to the user.

    Workflow

    1. Pass the input JSON received from the data-collection agent to the automation discovery tool to find relevant automations.
    2. For the first few discovered automations, run the saving estimator tool to calculate time and cost savings per run, then append those estimates to each automation's record.
    3. Execute the discovered automations tool to persist the results and generate a summary.
    4. Display the output under the title Value Insights, without listing individual automations or inventing additional content.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Script
    Automation Discovery
    Topic
    Discovered Automations
    Generative AI skill
    Saving Estimator
    Agent roles (ACLs)

    Not defined.
    Data access roles sn_ac.automation_technical_user
    Triggers sn_ac.automation_technical_user
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows Automation Explorer

    Learn more about Workflow Data Fabric at Build an automation with AI.