Workflow data fabric product recommendation AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Workflow Data Fabric agent evaluates integration requirements, data movement needs, communication flows, and automation objectives expressed in the user's prompt and determines the most suitable workflow data fabric product.

    Workflow

    1. Check whether the user has specified a source/target system and an integration objective or pattern, clarifying with targeted questions if needed.
    2. Search the internal knowledge base.
    3. Identify a best-fit product plus up to two alternatives, with rationale and trade-offs for each.
    4. Always show visible output: either a specific recommendation with alternatives, or (if context was insufficient) a general product list suggesting the user consult documentation or a solutions architect.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Search retrieval
    Internal KB Recommendations
    Agent roles (ACLs) connection_admin, wdf_operator, maint, df_data_steward, wdf_consumer, wdf_builder
    Data access roles wdf_builder, wdf_consumer, wdf_operator, df_data_steward, connection_admin
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Default VA Workflow

    Learn more about Workflow Data Fabric at Build an automation with AI.