---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# OData service recommender AI agent

# OData service recommender AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The OData service recommender AI agent identifies relevant OData services and endpoints. The AI agent can create a model for the identified service if a model does not already exist.

## Workflow {#zcc-odata-service-recommender-ai-agent__zsmdlwierhjt}

1. Determine the type of request: read, create, or update only.
2. Verify that the request maps to exactly one SAP OData V2 service.
3. Check the internal SAP OData service catalog and attempt to match the user request against catalog entries using intent keywords and domain.
4. Resolve the request, if possible.
5. If the request is broad or ambiguous, display refinement suggestions.
6. Validate the SAP OData V2 technical service name and begin discovery.
7. Generate the final response and execute.
{#zcc-odata-service-recommender-ai-agent__ol_hcp_qwx_njc}  
{#zcc-odata-service-recommender-ai-agent__table_jrc_mry_qkc__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Existing model checker :   Model operation URL generator :   Read endpoints Subflows :   OData Service Checker :   Model Creator Web search :   Use web search |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_erp_integration.erp_ai_user, sn_erp_integration.erp_admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

{#zcc-odata-service-recommender-ai-agent__table_jrc_mry_qkc}  
For more information, see:

* 
* 
* [Zero Copy Connector for ERP](https://www.servicenow.com/docs/access?context=erp-integration-overview&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)

{#zcc-odata-service-recommender-ai-agent__ul_w43_xbz_qkc} and [Zero Copy Connector for ERP](https://www.servicenow.com/docs/access?context=erp-integration-overview&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US).