--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # AI in Asset Audit Response # AI in Asset Audit Response {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in Asset Audit Response ServiceNow AI Platform® offers a unified workspace to set up, manage, and optimize generative AI solutions, including capabilities for Asset Audit Response. The platform supports three licensing tiers---Foundation, Advanced, and Prime---providing options ranging from basic AI insights to fully autonomous AI asset management and creation. This enables organizations to fulfill evidence requests efficiently through the Asset Response Guided Experience. Show full answer Show less ## Licensing and Availability * **Foundation:** Basic AI insights delivery. * **Advanced:** Enhanced productivity across relevant use cases. * **Prime:** Autonomous AI operation with full asset control and creation capabilities. Note that some AI model providers and features are restricted or unavailable in certain regions, regulated markets, or specific data center environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, and self-hosted deployments. Customers should monitor updates for availability changes. ## AI Limitations and Responsibilities The AI capabilities use machine learning to generate predictive outputs, which may not always be accurate, complete, or appropriate for all use cases. Customers must: * Test and evaluate AI outputs for accuracy and appropriateness. * Maintain human oversight when using AI-generated information. * Avoid sole reliance on AI for critical decisions, especially in sensitive areas like healthcare, finance, legal, and security. * Adhere to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection To operate, this application transfers data from customer instances to centralized ServiceNow environments, which may be located in different regions or involve third-party cloud providers such as Microsoft Azure. All data handling complies with ServiceNow's internal policies and CORE Compliance Portal standards. ServiceNow collects inputs, outputs, and user edits to improve AI models and products. Additionally, information related to legal requests or matters is collected. Customers have the option to opt out of future data collection as described in the Now Assist Opt-Out documentation. Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#ai-in-asset-audit-response__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Asset Audit Response, see [Fulfill evidence requests through the Asset Response Guided Experience](https://www.servicenow.com/docs/aoQvP9GQtTjiw4EToBF4MA "Use the Asset Response Guided Experience to fulfill and respond to evidence requests for financial regulatory audit engagements."). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) {#ai-in-asset-audit-response__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-in-asset-audit-response__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-in-asset-audit-response__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-in-asset-audit-response__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-in-asset-audit-response__ul_j3b_4vd_wcc} ## AI limitations {#ai-in-asset-audit-response__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-in-asset-audit-response__p_kv2_nfg_h1c} ## Data processing {#ai-in-asset-audit-response__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-in-asset-audit-response__p_lv2_nfg_h1c} ## Data collection {#ai-in-asset-audit-response__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).