--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Cloud cost overview # Cloud cost overview {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud cost overview The Cloud Cost Management overview in the Brazil release provides a modern, user-friendly interface to help you efficiently manage and analyze your cloud spending over the last 30 days and beyond. It simplifies understanding your cloud resource costs and budgets by offering actionable insights, AI-powered summarization, and detailed breakdowns of spend by various dimensions such as provider, service category, and cloud service. Show full answer Show less Note that users with the **insightsowner** role see only the accounts assigned to them in filters and data. ## Key Features * **Spend Analysis:** View actual and forecasted cloud spending, compare current month spend to previous months, and explore detailed spend breakdowns by provider, service category, service account, cloud service, or purchase option. * **Budget Tracking:** Track total budgets for your cloud resources, with visibility into forecasted variances indicating if spend is expected to exceed budgets. * **Potential and Actual Savings:** Understand savings opportunities from recommendations you have not yet acted on, and track actual savings realized from implemented optimizations. * **AI Summarization:** Generate AI-assisted summaries highlighting spend trends, top cost drivers, and budget alignment based on your selected filters and groupings. * **Alerts and Recommendations:** Receive alerts related to failed billing and price sheet downloads, failed scheduled jobs, and declined or failed recommendations. Explore actionable recommendations such as Business hour optimizations, Commitments, Rightsizing, and identifying Unused resources. ## What You Can Expect * Improved visibility into your cloud spending patterns and budget performance over selectable time ranges (3, 6, 9, or 12 months) and cost types (actual or amortized). * Ability to toggle forecasted costs on or off for more informed cost planning. * Access to detailed analytics pages for spend and optimization by selecting summary elements. * Insights into top spend trends grouped by various organizational and technical categories, helping pinpoint major cost drivers. * Clear differentiation between potential savings (from unacted recommendations) and actual savings (achieved optimizations), enabling better prioritization of cost-saving actions. * Timely alerts for operational issues impacting cost data accuracy and cloud resource optimization opportunities. This overview empowers ServiceNow customers to make smarter, data-driven cloud cost decisions, optimize resource usage, and maintain budget compliance effectively within the Cloud Cost Management application. Enhance your experience by using the modernized and user-friendly Cloud Cost Management overview. This overview page helps you use the Cloud Cost Management application more effectively by reducing complexity. Important: If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data. Use the Cloud Cost Management overview to, * Understand how you currently spend on cloud resources or service accounts for the last 30 days. * Gain insights into key metrics such as the total budget and potential savings for your cloud resources. * Analyze your spend breakdown and group your results by provider, service category, service account, cloud service, or purchase option. Refine your results by selecting a time range of 3, 6, 9, or 12 months, choosing actual or amortized cost, and toggling forecast cost on or off. Note: You can view the forecast grouped only by provider or service account. * Make smarter cloud cost decisions with AI-powered summarization of cloud spend reports. * View cloud spending analytics based on provider, service category, and cloud service. * Get information about the top spend trends that are grouped by service category, cloud service, cost center, business service, and provider. * Understand your savings breakdown by viewing your potential and actual saving. * Get actionable insights into your cloud resources through alerts and recommendations. {#ccm-ws-overview__ul_glf_bsc_zwb} {#ccm-ws-overview__table_m3g_fz5_ywb__entry__2} | Report | Description | |-|-| | Total spend this month | Actual spend on your service accounts or cloud resources for the month. Selecting this card navigates you to the Spend dashboard. For more information, see [Spend view](https://www.servicenow.com/docs/vu9JmmpGPxw7J2GxD9Uuhw "Ensure accurate spend reporting by using the Spend view in the Cloud Cost Management Workspace."). The Forecasted spend this month amount displays the total future spends for all your cloud assets. The Compared to last month percentage amount shows the spend difference of the current month and last month. | | Total budget | Total budget of your service accounts or cloud assets where the current date falls between the start date and end date of the budget. Selecting this card navigates you to the Budget view. For more information, see [Budget view](https://www.servicenow.com/docs/gelRsGO2_d5RG4kdsz62NA "Understand budget compliance by groups and service accounts can significantly improve oversight and reduce cloud spend."). For a budget owner, the budget for only the created policies is displayed. The Forecasted variance amount shows the budget amount based on the spend on your cloud resources, which is Forecasted spend this month - Total budget. | | Total potential saving | Total saving for your cloud assets based on all the recommendations that you haven't acted on. Selecting this card navigates you to the Optimization view. For more information, see [Optimization view](https://www.servicenow.com/docs/q3CxaMEUicF4Z7dx1M~gNg "Use the Optimization view in the Cloud Cost Management Workspace to review savings opportunities and act on recommendations across Unused resources, Rightsizing, Business hours, and Commitments."). | | Monthly spend breakdown | Monthly spend breakdown grouped by provider, service category, service account, cloud service, or purchase option. The results can be sorted by time range and cost type. Use the Show forecast toggle switch for hiding or showing the future cost. Selecting the Summarize button generates an AI-assisted summary of your cloud spend trends, top cost drivers, and budget alignment with your selected filters and groupings. Selecting a monthly spend breakdown bar navigates you to the Spend analytics page. The filters that you apply to the Monthly spend breakdown get applied to the Spend analytics page. For more information, see [Spend analytics](https://www.servicenow.com/docs/JS2IJwseh_0hp3jG1WBGSA "The Spend analytics page gives you visibility of your cloud spending data across multiple report types, including cloud spend, Kubernetes spend, and shared cost. Use saved views to store and reload your preferred filter configurations, including cost type, time range, and group-by selections."). | [Table 1. Cloud Cost Management Workspace metrics] {#ccm-ws-overview__table_m3g_fz5_ywb} {#ccm-ws-overview__table_llc_g3c_2yb__entry__2} | Report | Description | |-|-| | Top spend trend | Spend trend or actual cost grouped by service category, cloud service, provider, cost center, business service, and Kubernetes cluster. Selecting a Top spend trend card navigates you to the Spend analytics page. For more information, see [Spend analytics](https://www.servicenow.com/docs/JS2IJwseh_0hp3jG1WBGSA "The Spend analytics page gives you visibility of your cloud spending data across multiple report types, including cloud spend, Kubernetes spend, and shared cost. Use saved views to store and reload your preferred filter configurations, including cost type, time range, and group-by selections."). | [Table 2. Top spend trend] {#ccm-ws-overview__table_llc_g3c_2yb} {#ccm-ws-overview__table_nwp_kz5_ywb__entry__2} | Report | Description | |-|-| | Potential vs actual savings grouped by Provider, Service category, and Environment | Potential vs actual savings grouped by provider, service category, and environment. Note: To view the Potential vs actual savings grouped by environment chart, you must create tag categories as Production and Non Production. For more information about creating a tag category, see [Create and update a tag category](https://www.servicenow.com/docs/J1OxzebArtCFJxeQKnmrxw "Create a tag category to enable multiple tag names for representing costs against a single business entity. For example, multiple users might independently have created the tag names \"App\", \"AppService\", and \"appl\" to indicate applications. With a tag category of \"Application\", any costs for items tagged App, AppService, or appl are correctly assigned as costs against an application."). * Potential savings: Indicates the total spend on your cloud resources that could be optimized by the recommendations. * Actual savings: Indicates the total savings achieved by following the recommendations to optimize your cloud resources. {#ccm-ws-overview__ul_lgy_wjp_xjc} Selecting a potential or actual savings bar navigates you to the Optimization view. For more information, see [Optimization view](https://www.servicenow.com/docs/q3CxaMEUicF4Z7dx1M~gNg "Use the Optimization view in the Cloud Cost Management Workspace to review savings opportunities and act on recommendations across Unused resources, Rightsizing, Business hours, and Commitments."). | [Table 3. Potential vs actual savings] {#ccm-ws-overview__table_nwp_kz5_ywb} Note: The alerts that you view on the Cloud Cost Management Overview page are for the last one week. {#ccm-ws-overview__table_bkq_p1v_ywb__entry__2} | Alert | Description | |-|-| | Last \ billing download job failed | The billing download job that downloads, organizes, and stores billing data for your payer account has failed. | | Last \ price sheet download job failed | The price sheet download job that downloads and stores price sheet data for your cloud provider has failed. | | Scheduled jobs failed | One or more scheduled jobs, which automate processes for cloud providers have failed. | | \ declined recommendations | Number of recommendations that you have declined, which indicates potential savings. | | \ failed recommendations | Number of recommendations that have failed, which indicates potential savings for your cloud resources. | [Table 4. Alerts] {#ccm-ws-overview__table_bkq_p1v_ywb} {#ccm-ws-overview__table_sb3_f12_cxb__entry__2} | Recommendation | Description | |-|-| | All | Displays all the recommendations that Cloud Cost Management provides for your cloud assets. | | Business hour | The Business hour recommendation helps you identify resources that are running when they should be powered off. | | Commitments | The Commitments recommendation helps you identify resources that would save you money with reservation plans or saving plans. You can accept or decline the recommendation. | | Rightsizing | The Rightsizing recommendation helps you identify the users, user groups, or locations that are wasting money by running over-provisioned or underused resources. You can schedule the rightsizing processes and specify the amount of potential rightsizing savings that triggers notifications. | | Unused | The Unused recommendation helps you identify the unused resources. You can schedule unused machines to be powered off or terminated. | [Table 5. Recommendations] {#ccm-ws-overview__table_sb3_f12_cxb}