--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Cloud cost overview # Cloud cost overview {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud cost overview The Cloud Cost Management overview provides a modern, user-friendly interface to help you effectively manage and analyze your cloud spending. It simplifies complexity by offering clear metrics and insights into your cloud resource costs over various time ranges, supporting better decision-making. Show full answer Show less Important: Users with the **insightsowner** role will only see accounts assigned to them in filters and data. ## Key Features * **Spend Analysis:** View actual and forecasted cloud spending for the last 30 days up to 12 months, grouped by provider, service category, service account, cloud service, or purchase option. * **Budget Tracking:** Monitor total budgets and forecasted variances to stay aligned with spending limits for your cloud resources. * **Potential Savings:** Identify and track both potential and actual savings based on unimplemented recommendations, helping you optimize cost efficiency. * **AI-Powered Summarization:** Generate AI-assisted summaries of cloud spend trends, cost drivers, and budget alignment to gain actionable insights quickly. * **Alerts and Recommendations:** Receive notifications about billing or scheduled job failures and get tailored recommendations on business hour optimization, commitments, rightsizing, and unused resources. * **Spend Trends:** Analyze top spend trends grouped by service category, cloud service, provider, cost center, business service, or Kubernetes cluster for targeted cost management. ## Practical Use and Navigation * Selecting cards like **Total spend** , **Total budget** , or **Total potential saving** navigates you to detailed dashboards for deeper analysis (Spend, Budget, Optimization views). * The monthly spend breakdown allows sorting by time and cost type, with an option to toggle forecast costs on or off. * Clicking on spend breakdown bars or top spend trend cards leads to the Spend analytics page, where you can explore detailed cost insights. * Potential vs actual savings reports require specific tag categories (Production and Non Production) to view environment-based savings. * Alerts highlight recent issues within the last week, enabling prompt attention to billing or job failures and declined or failed recommendations. * Recommendations can be accepted, declined, or scheduled, helping you automate cost-saving actions such as rightsizing or shutting down unused resources. ## Benefits for ServiceNow Customers This Cloud Cost Management overview empowers you to reduce cloud spend, forecast budgets accurately, and maximize savings through actionable insights and automated recommendations. It improves transparency and control over your cloud expenses, ensuring informed decisions and optimized resource utilization. Enhance your experience by using the modernized and user-friendly Cloud Cost Management overview. This overview page helps you use the Cloud Cost Management application more effectively by reducing complexity. Important: If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data. Use the Cloud Cost Management overview to, * Understand how you currently spend on cloud resources or service accounts for the last 30 days. * Gain insights into key metrics such as the total budget and potential savings for your cloud resources. * Analyze your spend breakdown and group your results by provider, service category, service account, cloud service, or purchase option. Refine your results by selecting a time range of 3, 6, 9, or 12 months, choosing actual or amortized cost, and toggling forecast cost on or off. Note: You can view the forecast grouped only by provider or service account. * Make smarter cloud cost decisions with AI-powered summarization of cloud spend reports. * View cloud spending analytics based on provider, service category, and cloud service. * Get information about the top spend trends that are grouped by service category, cloud service, cost center, business service, and provider. * Understand your savings breakdown by viewing your potential and actual saving. * Get actionable insights into your cloud resources through alerts and recommendations. {#ccm-ws-overview__ul_glf_bsc_zwb} {#ccm-ws-overview__table_m3g_fz5_ywb__entry__2} | Report | Description | |-|-| | Total spend this month | Actual spend on your service accounts or cloud resources for the month. Selecting this card navigates you to the Spend dashboard. For more information, see [Spend view](https://www.servicenow.com/docs/ULg2CMfgH_aBpBvfm9xGEQ "Ensure accurate spend reporting by using the Spend view in the Cloud Cost Management Workspace."). The Forecasted spend this month amount displays the total future spends for all your cloud assets. The Compared to last month percentage amount shows the spend difference of the current month and last month. | | Total budget | Total budget of your service accounts or cloud assets where the current date falls between the start date and end date of the budget. Selecting this card navigates you to the Budget view. For more information, see [Budget view](https://www.servicenow.com/docs/ylpv8kDAO6IK24Jb9m37Yw "Understand budget compliance by groups and service accounts can significantly improve oversight and reduce cloud spend."). For a budget owner, the budget for only the created policies is displayed. The Forecasted variance amount shows the budget amount based on the spend on your cloud resources, which is Forecasted spend this month - Total budget. | | Total potential saving | Total saving for your cloud assets based on all the recommendations that you haven't acted on. Selecting this card navigates you to the Optimization view. For more information, see [Optimization view](https://www.servicenow.com/docs/IrCl0AxkFDhMtWiV6f3dGA "Use the Optimization view in the Cloud Cost Management Workspace to review savings opportunities and act on recommendations across Unused resources, Rightsizing, Business hours, and Commitments."). | | Monthly spend breakdown | Monthly spend breakdown grouped by provider, service category, service account, cloud service, or purchase option. The results can be sorted by time range and cost type. Use the Show forecast toggle switch for hiding or showing the future cost. Selecting the Summarize button generates an AI-assisted summary of your cloud spend trends, top cost drivers, and budget alignment with your selected filters and groupings. Selecting a monthly spend breakdown bar navigates you to the Spend analytics page. The filters that you apply to the Monthly spend breakdown get applied to the Spend analytics page. For more information, see [Spend analytics](https://www.servicenow.com/docs/tLXwNw6J4zP8YccRyHSAKg "The Spend analytics page gives you visibility of your cloud spending data across multiple report types, including cloud spend, Kubernetes spend, and shared cost. Use saved views to store and reload your preferred filter configurations, including cost type, time range, and group-by selections."). | [Table 1. Cloud Cost Management Workspace metrics] {#ccm-ws-overview__table_m3g_fz5_ywb} {#ccm-ws-overview__table_llc_g3c_2yb__entry__2} | Report | Description | |-|-| | Top spend trend | Spend trend or actual cost grouped by service category, cloud service, provider, cost center, business service, and Kubernetes cluster. Selecting a Top spend trend card navigates you to the Spend analytics page. For more information, see [Spend analytics](https://www.servicenow.com/docs/tLXwNw6J4zP8YccRyHSAKg "The Spend analytics page gives you visibility of your cloud spending data across multiple report types, including cloud spend, Kubernetes spend, and shared cost. Use saved views to store and reload your preferred filter configurations, including cost type, time range, and group-by selections."). | [Table 2. Top spend trend] {#ccm-ws-overview__table_llc_g3c_2yb} {#ccm-ws-overview__table_nwp_kz5_ywb__entry__2} | Report | Description | |-|-| | Potential vs actual savings grouped by Provider, Service category, and Environment | Potential vs actual savings grouped by provider, service category, and environment. Note: To view the Potential vs actual savings grouped by environment chart, you must create tag categories as Production and Non Production. For more information about creating a tag category, see [Create and update a tag category](https://www.servicenow.com/docs/uLxzrsg8BablGqL8bh5J2g "Create a tag category to enable multiple tag names for representing costs against a single business entity. For example, multiple users might independently have created the tag names \"App\", \"AppService\", and \"appl\" to indicate applications. With a tag category of \"Application\", any costs for items tagged App, AppService, or appl are correctly assigned as costs against an application."). * Potential savings: Indicates the total spend on your cloud resources that could be optimized by the recommendations. * Actual savings: Indicates the total savings achieved by following the recommendations to optimize your cloud resources. {#ccm-ws-overview__ul_lgy_wjp_xjc} Selecting a potential or actual savings bar navigates you to the Optimization view. For more information, see [Optimization view](https://www.servicenow.com/docs/IrCl0AxkFDhMtWiV6f3dGA "Use the Optimization view in the Cloud Cost Management Workspace to review savings opportunities and act on recommendations across Unused resources, Rightsizing, Business hours, and Commitments."). | [Table 3. Potential vs actual savings] {#ccm-ws-overview__table_nwp_kz5_ywb} Note: The alerts that you view on the Cloud Cost Management Overview page are for the last one week. {#ccm-ws-overview__table_bkq_p1v_ywb__entry__2} | Alert | Description | |-|-| | Last \ billing download job failed | The billing download job that downloads, organizes, and stores billing data for your payer account has failed. | | Last \ price sheet download job failed | The price sheet download job that downloads and stores price sheet data for your cloud provider has failed. | | Scheduled jobs failed | One or more scheduled jobs, which automate processes for cloud providers have failed. | | \ declined recommendations | Number of recommendations that you have declined, which indicates potential savings. | | \ failed recommendations | Number of recommendations that have failed, which indicates potential savings for your cloud resources. | [Table 4. Alerts] {#ccm-ws-overview__table_bkq_p1v_ywb} {#ccm-ws-overview__table_sb3_f12_cxb__entry__2} | Recommendation | Description | |-|-| | All | Displays all the recommendations that Cloud Cost Management provides for your cloud assets. | | Business hour | The Business hour recommendation helps you identify resources that are running when they should be powered off. | | Commitments | The Commitments recommendation helps you identify resources that would save you money with reservation plans or saving plans. You can accept or decline the recommendation. | | Rightsizing | The Rightsizing recommendation helps you identify the users, user groups, or locations that are wasting money by running over-provisioned or underused resources. You can schedule the rightsizing processes and specify the amount of potential rightsizing savings that triggers notifications. | | Unused | The Unused recommendation helps you identify the unused resources. You can schedule unused machines to be powered off or terminated. | [Table 5. Recommendations] {#ccm-ws-overview__table_sb3_f12_cxb}