--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Cloud Cost Management # Cloud Cost Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Cost Management The ServiceNow® Cloud Cost Management application (formerly Cloud Insights) provides comprehensive visibility and control over your cloud usage and expenses. It enables you to discover all cloud resources across your environment and analyze cloud spending by cost center, business service, and other custom entities. This helps you manage and optimize your cloud costs effectively. Show full answer Show less Cloud Cost Management also offers actionable recommendations to reduce unnecessary cloud spending and automates repetitive cost optimization tasks, simplifying ongoing management. To achieve full visibility into both cloud and software license costs, it is recommended to use Cloud Cost Management in conjunction with ServiceNow Software Asset Management. Additionally, the Asset Management Executive dashboard offers a unified view to track critical performance indicators related to cloud cost management. Note that Cloud Cost Management versions 8.0.0 and earlier are in the Planned Deprecation phase and are no longer available for new installations from the ServiceNow Store, though they remain supported for existing deployments. ## Key Features * Discovery of all cloud resources across your organization's environments. * Detailed cloud cost analysis segmented by cost center, business service, and custom entities. * Recommendations to identify and reduce unnecessary cloud expenditure. * Automation of repetitive tasks related to cloud cost optimization to improve efficiency. * Integration capabilities with Software Asset Management for holistic cost visibility. * Asset Management Executive dashboard for monitoring Cloud Cost Management KPIs. ## Practical Guidance for Customers * Activate Cloud Cost Management by enabling supporting plugins, features, and assigning appropriate roles to empower setup and configuration activities. * Leverage automation within the application to streamline manual cloud cost management processes. * Explore the Cloud Cost Management Infra Stack application for additional capabilities related to infrastructure cost management. * Utilize available resources such as the ServiceNow Community, Known Error Portal, and Customer Service and Support channels for troubleshooting and assistance. ServiceNow® Cloud Cost Management application (formerly Cloud Insights) gives you visibility and control of your cloud usage and costs. It helps you discover all your cloud resources, break down cloud spend by cost center, business service, and other entities. You also get recommendations on how to reduce cloud spend and automate repetitive cost optimization tasks. Watch this short video for an introduction to the Cloud Cost Management application. Cloud Cost Management gives you visibility and control over your cloud spending with these capabilities: * Discover all cloud resources across your environment * Analyze cloud costs by cost center, business service, and custom entity * Receive recommendations to reduce unnecessary spending * Automate repetitive cost optimization tasks {#cloud-insights-landing-page__ul_mkh_glq_vjc} For complete visibility into both cloud and software license spending, use Cloud Cost Management alongside Software Asset Management. For further details, see [Software Asset Management](https://www.servicenow.com/docs/0~k0jJokLR4SwVZYHYwR~g "The Software Asset Management application's user interface is enhanced to make it more user friendly and intuitive, allowing you to better manage your software installations."). Use the Asset Management Executive dashboard to track critical performance indicators for Cloud Cost Management across a unified view. For further details, see [Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard](https://www.servicenow.com/docs/Le6xqUCZoLFeFWsdn6W5qQ "Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard."). Important: Cloud Cost Management 8.0.0 and earlier versions are in the Planned Deprecation phase (see [Deprecation Process](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) for more details). These versions won't be available on the ServiceNow Store for download and installation for new deployments, but continue to be supported for existing deployments. |-|-|-| | [ExploreLearn the key features and business value that the Cloud Cost Management application offers.](https://www.servicenow.com/docs/kntJ5w8YoFkQLXsqpgT_ZA "Learn more about Cloud Cost Management with a sample workflow and reviewing the benefits that it can provide for different users in your organization.") | [ConfigureActivate Cloud Cost Management supporting plugins, features, and assign roles to enable additional setup activities.](https://www.servicenow.com/docs/XPvqV4oe243f42xeO8d0oQ "Plan and configure Cloud Cost Management to gain visibility into your total cloud consumption, reduce costs, and optimize the operations of your cloud platforms.") | [UseAutomate and streamline manual processes by automating cloud tasks.](https://www.servicenow.com/docs/i8DzzRWquSctBMBApzN_lA "Use Cloud Cost Management to rightsize, identify, assign, manage, and analyze usage data of your cloud resources.") | | [Cloud Cost Management Infra StackLearn the key features and business value that the Cloud Cost Management Infra Stack application offers.](https://www.servicenow.com/docs/8p~u0YlA~eDD73yXx2OKtA "Use the Cloud Cost Management Infra Stack application to process and download billing files with improved data processing speed. The Cloud Cost Management Infra Stack application also supports high transaction volumes.") | [ReferenceGet details about the roles, domain separation, and service categories in Cloud Cost Management.](https://www.servicenow.com/docs/wz2QzlN5z4dvZtn7przQaQ "Reference topics provide additional information about the lists and forms that you use to configure and administer Cloud Cost Management.") || [ ] {#cloud-insights-landing-page__ci-flow} ## Learn {#cloud-insights-landing-page__section_ccm-landing} [What is cloud cost management (CCM)?](https://www.servicenow.com/products/cloud-cost-management.html) ## Troubleshoot and get help {#cloud-insights-landing-page__help-ci} * [Ask or answer questions in the Cloud Cost Management ServiceNow Community](https://www.servicenow.com/community/cloud-insights/ct-p/cloud-insights) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#cloud-insights-landing-page__ul_zfq_bhf_vwb}