Configuring Cloud Cost Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configuring Cloud Cost Management

    Cloud Cost Management in ServiceNow provides visibility into your organization's total cloud consumption, enabling cost reduction and operational optimization across your cloud platforms. This configuration guide outlines the essential steps to set up and leverage the Cloud Cost Management application effectively.

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    Configuration Steps

    • Install Applications: Obtain and install the Cloud Cost Management application from the ServiceNow Store. Optionally, install the Cloud Cost Management Infra Stack application (available from version 8.1 onward), which cannot be deactivated once activated.
    • Assign Roles: Allocate appropriate Cloud Cost Management roles to users and groups based on their responsibilities to ensure secure and role-based access.
    • Install and Configure MID Servers: Deploy MID Servers to facilitate secure data transfer between the Discovery application and your cloud platforms. Configure these servers to communicate with AWS, Microsoft Azure, and Google Cloud accounts for accessing configuration item (CI) data.
    • Discover Cloud Resources: Utilize either the Cloud Discovery application or Service Graph Connectors to identify service accounts, credentials, and resources within your cloud environments.
    • Access Billing and Usage Data: Provide Cloud Cost Management with access to billing and usage data for AWS, Microsoft Azure, and Google Cloud by setting up respective integrations and scheduling data download jobs.
    • Download Pricing Information: Schedule and manage jobs to retrieve and store pricing sheets from your cloud providers, ensuring accurate cost calculations.
    • Configure Cost Management Features: Adjust features such as resource rightsizing, reservation or savings plans, management of unused and unassigned resources, and defining business hours to optimize cloud resource usage and costs.

    Using Cloud Cost Management

    After configuration, Cloud Cost Management enables you to gain comprehensive insights into your cloud consumption patterns, identify cost-saving opportunities, and optimize cloud resource usage effectively, leading to reduced expenses and improved operational efficiency.

    Plan and configure Cloud Cost Management to gain visibility into your total cloud consumption, reduce costs, and optimize the operations of your cloud platforms.

    Configuration overview

    Here's an overview of the process for configuring Cloud Cost Management.

    Table 1. Configure Cloud Cost Management
    Step Action Resource

    Install Cloud Cost Management

    		 Get the Cloud Cost Management application from the ServiceNow Store. Install Cloud Cost Management

    Install Cloud Cost Management Infra Stack

    		 Get the Cloud Cost Management Infra Stack application from the ServiceNow Store.
    Important:
    The Cloud Cost Management Infra Stack application is available with Cloud Cost Management version 8.1 and later. Installing the Cloud Cost Management Infra Stack application is optional. However, if you have activated this application, you can't deactivate it later.
    		 Install Cloud Cost Management Infra Stack

    Assign roles

    		 Assign Cloud Cost Management roles to user groups and to individual users based on user activities and responsibilities. Cloud Cost Management roles

    Install MID Servers

    		 Install the MID Servers to enable the movement of data between the Discovery application and your cloud platform. Installing the MID Server

    Configure MID Servers

    		 Configure the MID Servers for enabling the Discovery application to communicate with your cloud provider accounts.

    Discover your cloud resources

    		 Discover the service accounts, the credentials for accessing the accounts, and the MID Servers that scan the resources using one of the mentioned approaches.

    Schedule and manage jobs to download billing data for Cloud Cost Management

    		 Provide the Cloud Cost Management application access to the billing and usage data of the used cloud platforms.

    Schedule and manage jobs to download price sheets for Cloud Cost Management

    		 Enable Cloud Cost Management to download and store price sheet data of the used cloud platforms.

    Configure the Cloud Cost Management features

    		 Configure the Cloud Cost Management features to rightsize, identify, assign, manage, and analyze usage data of your cloud resources.

    Use Cloud Cost Management

    		 Gain visibility into your total cloud consumption, reduce costs, and optimize operations of your cloud platforms. Using Cloud Cost Management