---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Improve resource usage with Business hours

# Improve resource usage with Business hours {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Improve resource usage and reduce your cloud spend by running resources during the specified business hours.  
Use the Business hours recommendation page to:

* Manage Business hours processes.
* [Configure Business hours operations](https://www.servicenow.com/docs/bqgl0JNIWSR9dupnGw7X4A "You can choose to use or to disable Business Hours features and specify the amount of non-business hour spend that triggers notifications to users or groups. Controlling unnecessary resource use can help reduce costs.") by selecting Settings.
* [Define or update Business hours processes](https://www.servicenow.com/docs/_kkB6IFcBm7FnD8rmMZ6Jw "A Business hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend.")
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| Chart | Description |
|-|-|
| Total potential savings by service category | Total savings to expect if all Business hours recommendations are applied by service category such as Compute and Database. |
| Total potential savings by change group | Total savings to expect if all Business hours recommendations are applied by change group such as Change Management and Application Development. |
| Business hr vs. Non-business hr spend | Spend for resources during business hours against non-business hours. |
[ ]

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| Tab | Description | Available action on selected recommendations |
|-|-|-|
| New | Resources that are candidates for applying Business hours processes. | Exclude |
| Scheduled | Resources that are tagged to have business hours enforced. | None |
| Declined | Resources for which owners (or other approver) didn't want to enforce business hours (rejected the change request). | Exclude |
| Failed | Resources for which the attempt to enforce business hours failed. | Exclude |
| Report-only | Resources that match Report-only policies. | Exclude |
| Excluded | Resources that are configured not to be considered for business hours. Important: After an Unused resources job powers off a machine, the machine is added to the Excluded Resources list for Business Hours. This process ensures that the resource isn't started again in the future because it matches a Business hours policy. The exclusion reason on the Business hours Excluded tab indicates that the resource is an unused resource. | Remove from exclusion |
[ ]

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| Column | Description |
|-|-|
| Configuration item | Unique identifier of the resource. |
| Predicted monthly savings | Predicted savings if the Business hours recommendations are applied. |
| Provider | The provider that hosts the resource. |
| Service category | Lists all service categories from the instance sorted by name. |
| Cloud service | Lists all cloud categories sorted by  name.​ |
| Policy | The Business hours policy that the resource matches to. |
| Policy type | Type of the Business hours policy that the resource matches to. |
| Change request | Change request that is associated with the recommendation. |
| Change Group | Change group for the resource. |
| Account | The service account that includes the resource. A service account represents a group of related regions in your provider account. |
| Region | If appropriate for the provider, region in the service account that hosts the resource. |
| Owned by | Owner of the resource. |
| Failure type | This column appears only for the Failed tab. Reason for which the change request wasn't generated or the specified business hours weren't applied to the resource. |
| Details | This column appears only for the Failed tab. Details of the failure type and the action that you must take to resolve the failure. |
[Table 1. Columns on the New, Scheduled, Declined, Failed, and Report-only Recommendations tabs]

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* **[Configure Business hours operations](https://www.servicenow.com/docs/bqgl0JNIWSR9dupnGw7X4A)**   
  You can choose to use or to disable Business Hours features and specify the amount of non-business hour spend that triggers notifications to users or groups. Controlling unnecessary resource use can help reduce costs.
* **[Create Business hours schedule](https://www.servicenow.com/docs/rOyTxYTVsSLVPSfx6lTVhg)**   
  Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule.
* **[Define or update a Business hours policy](https://www.servicenow.com/docs/_kkB6IFcBm7FnD8rmMZ6Jw)**   
  A Business hours job applies policies to identify resources that are running when they should be powered off, reports them, and can start and stop them on a schedule that you specify. Running only during specified business hours can significantly reduce your cloud spend.