---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard

# Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard

The Asset Management Executive Dashboard in ServiceNow provides consolidated visibility into key performance indicators (KPIs) for Hardware Asset Management, Software Asset Management, and Cloud Cost Management.
This unified dashboard enables users to monitor critical asset and cloud cost metrics from a single interface, improving decision-making and operational efficiency.
Show full answer Show less  
To access the dashboard, users must have either Software Asset Management or Hardware Asset Management applications installed and possess the **snitamcommon.assetexec** role. The dashboard is accessible via **Asset Executive Workspace \> Asset Management Executive Dashboard**. Filters by product and/or domain allow tailored views of the data, with domain filtering requiring activation of specific domain support plugins.

Data is refreshed daily through a scheduled job, ensuring the dashboard reflects current asset and cloud cost information. Selecting widgets reveals detailed list views for deeper analysis.

## Key Features

* **Unified KPI Visibility:** Displays hardware, software, and cloud cost KPIs in one dashboard.
* **Role-Based Access:** Access controlled by specific roles to ensure appropriate data security.
* **Flexible Filtering:** Filter dashboard data by product, domain, or both, with visual indicators showing filter application per widget.
* **Daily Data Updates:** Automated daily job populates KPI aggregate tables for up-to-date insights.
* **Contextual Widgets:** Widgets vary based on installed plugins, showing data relevant to active applications.

## Dashboard Widgets and Their Practical Use

Widgets provide KPIs tailored to each asset management domain and cloud cost insights:

* **Total Spend:** Summarizes total costs for software entitlements, hardware assets, or active cloud resources.
* **Actual and Potential Savings:** Displays realized yearly or monthly savings and potential savings from reclamation candidates and cloud optimization recommendations.
* **Assessment Fulfillment Time:** Visualizes the time taken to fulfill software or hardware requests, aiding in process optimization.
* **Success Goals and Savings:** Tracks completed success goals and associated savings for software and hardware asset management, indicating progress against strategic objectives.
* **Missing Hardware Assets:** Highlights counts of lost or stolen hardware, supporting risk management.
* **Contract Expirations:** Alerts on software and hardware contracts expiring within 90 days to aid in renewal planning.
* **Asset Fulfillment Source:** Compares assets fulfilled from inventory versus new purchases, assisting procurement decisions.
* **End of Life Models:** Identifies software and hardware models approaching end of life, supporting lifecycle management.

Note that some widgets require specific applications or plugins to be installed and activated, such as Cloud Cost Management or Procurement plugins, to display relevant data.

## Practical Benefits

* Gains comprehensive visibility into hardware, software, and cloud asset costs and savings.
* Enables proactive management of contracts, lifecycle events, and asset fulfillment processes.
* Supports cost optimization through insights into reclamation opportunities and cloud resource rightsizing.
* Facilitates informed decision-making with role-based access to timely and relevant KPIs.  
Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.

To access the Asset Management Executive dashboard, you must either have Software Asset Management or Hardware Asset Management in your ServiceNow instance.

To view the Asset Management Executive dashboard, navigate to Asset Executive WorkspaceAsset Management Executive Dashboard. A user with the role of sn_itam_common.asset_exec can access the dashboard.
Figure 1. Asset Management Executive Dashboard

You can filter the results in the dashboard by product, domain, or by both product and domain. If you filter by domain, the filter gets applied to all the widgets. If you filter by product, since some widgets are applicable for certain
products, the filter isn't applied to all the widgets.  
After you select a filter, a blue box gets displayed on the right side of each widget displaying one of the numbers:

* 0: Indicates that no filter is applied to a widget.
* 1: Indicates that only one filter is applied to a widget.
* 2: Indicates that both the filters are applied to a widget.

{#itam-exec-dashboard-cloudinsights__ul_p1p_tng_mxb}  
Note:  
To use the domain filter, you must activate the plugins: com.glide.domain.msp_extensions.installer and com.snc.pa.domain_support.

The schedule job, Asset Management - Populate KPI aggregate table, runs daily to update the data on the dashboard. To view the latest data for a widget, select the widget to display the list view page.

The dashboard widgets vary depending on the application plugins that you've activated in your instance. The widgets available with each application are listed in the following table:  
{#itam-exec-dashboard-cloudinsights__table_q1p_tng_mxb__entry__4}

| Widget | Software Asset Management | Hardware Asset Management | Cloud Cost Management |
|-|-|-|-|
| Total spend | Total cost of all entitlements for all products. Source table: License Metric Results \[samp_license_metric_result\]. | Total cost of all hardware assets whose status is either In stock, In use, In maintenance,or In transit Source table: Hardware \[alm_hardware\]. | Total active cost of all cloud resources. Source table: Spend Report Daily Aggregated Cost \[sn_cld_spend_core_daily_aggregated_cost\]. |
| Actual savings | Total yearly savings for all products. This value is calculated as the total savings from closed complete reclamation candidates. Source table: Removal Candidate \[samp_sw_reclamation_candidate\]. | Not applicable | This value is calculated as the monthly savings on cloud resources. Note: This widget gets displayed only if you have the Software Asset Management application installed on your instance. Source table: Cloud Insights Rightsizing Recommendation Automatics (sn_clin_core_rs_recommendation_automatic) where State = Completed. |
| Potential savings | Cost saved if removal candidates are reclaimed. Source table: Removal Candidate \[samp_sw_reclamation_candidate\]. | Not applicable | Total of potential savings on a monthly basis on cloud rightsizing, cloud unused machines, cloud reservations, and cloud business hours. Note: This widget appears only if you have the Software Asset Management application installed on your instance. Source tables: * Cloud Insights Rightsizing Recommendation Automatics \[sn_clin_core_rs_recommendation_automatic\]. * Cloud Insights Unused Recommendation \[sn_clin_core_rs_unused_recommendation\]. * Reserved Instance Recommendation \[sn_clin_core_ri_recommendation\]. {#itam-exec-dashboard-cloudinsights__ul_r1p_tng_mxb} |
| Assessment fulfillment time | Fulfillment time bar graph of software requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days. Source table: Asset fulfillment time \[asset_fulfillment_time\]. | Fulfillment time bar graph of hardware requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days. Source table: Asset fulfillment time \[asset_fulfillment_time\]. | Not applicable |
| Completed software success goals | Number of success goals completed for the Software Asset Management application. Source table: SAM Success Goal \[samp_success_goal\]. Note: This widget is available only when the Software Asset Workspace (sn_sam_workspace) store application is installed. | Not applicable | Not applicable |
| Completed hardware success goals | Not applicable | Number of success goals completed for the Hardware Asset Management application. Source table: HAM Success Goal \[sn_hamp_success_goal\] Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed. | Not applicable |
| Software success savings | Actual savings from completed success goals. Source table: SAM Success Goal \[samp_success_goal\]. Note: This widget is available only when the Software Asset Workspace (sn_sam_workspace) store application is installed. | Not applicable | Not applicable |
| Hardware success savings | Not applicable | Actual savings from completed success goals. Source table: HAM Success Goal \[sn_hamp_success_goal\] Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed. |   |
| Missing hardware assets | Not applicable | Count of missing, lost, or stolen hardware assets. Source table: Missing Hardware Assets \[missing_hardware_assets\]. | Not applicable |
| Software true-up cost | Cost of the products actually being used. Source table: Product Results \[samp_product_result\]. | Not applicable | Not applicable |
| Expiring contracts in 90 days | Count of software contracts that are going to expire in the next 90 days. Note: If the Software Asset Management application and the Hardware Asset Management application both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware. | Count of hardware contracts that are going to expire in the next 90 days. Note: If Software Asset Management and Hardware Asset Management both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware. | Not applicable |
| Assets pulled from pool vs net new purchase | Bar charts representing the number of requests for software assets being fulfilled from your inventory versus creating purchase orders for new assets. Note: Ensure that the Procurement (com.snc.procurement) plugin is activated in your instance to view software-related data for this widget. Source tables: * Pool assets: Assigned Allocations \[alm_licenses_assigned\]. * Net new assets: Purchase order line items \[proc_po_item\]. {#itam-exec-dashboard-cloudinsights__ul_s1p_tng_mxb} | Bar charts representing the number of requests for hardware assets being fulfilled from your inventory versus creating purchase orders for new assets. Source tables: * Pool assets: Consume Asset Task \[consume_asset_task\]. * Net new assets: Purchase order line items \[proc_po_item\]. {#itam-exec-dashboard-cloudinsights__ul_t1p_tng_mxb} | Bar charts representing the number of assets used from your inventory versus new assets being procured via purchase orders. Source tables: * Pool assets: Spend Report Monthly Cost \[sn_cld_spend_core_monthly_cost\]. * Net new assets: Purchase order line items \[proc_po_item\]. {#itam-exec-dashboard-cloudinsights__ul_u1p_tng_mxb} |
| End of life models in next 90 days | Number of software models that are reaching their end of life in the next 90 days. * End of life * End of support * End of extended support {#itam-exec-dashboard-cloudinsights__ul_v1p_tng_mxb} Source table: Software Lifecycle Report \[sam_sw_product_lifecycle_report\]. | Number of hardware models that are reaching their end of life in the next 90 days. * End of life * End of support * End of extended support {#itam-exec-dashboard-cloudinsights__ul_w1p_tng_mxb} Source table: Hardware model \[cmdb_hardware_model_lifecycle\]. | Not applicable |
[Table 1. Asset Management Executive Dashboard widgets]

{#itam-exec-dashboard-cloudinsights__table_q1p_tng_mxb}

*[\>]: and then