System properties for Cloud Cost Management

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  • Updated March 12, 2026
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    Summary of System Properties for Cloud Cost Management

    The Cloud Cost Management application provides a variety of system properties that allow customers to configure and optimize their cloud billing and cost management processes. These properties can be accessed through the System Properties form or the System Property table.

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    Key Features

    • Billing Download Jobs: Configure properties like thread numbers and record limits to manage billing job efficiency.
    • Spend Analysis: Set limits for billing records and manage chunk sizes for optimized spend reporting.
    • Business Hours Reporting: Control batch sizes and chunk configurations for generating rightsizing recommendations.
    • Microsoft Azure Operations: Adjust batch sizes and polling times for processing recommendations and actions efficiently.
    • AWS Pricesheet Management: Set timeouts for AWS price sheet downloads to enhance reliability.
    • Cloud Cost Management Infra Stack: Optimize key configurations to reduce data overhead and improve performance.
    • Multi-Currency Setup: Enable multi-currency functionality and configure exchange rates as needed.

    Key Outcomes

    By effectively utilizing these system properties, ServiceNow customers can:

    • Enhance the performance of billing downloads and spend analysis, leading to more accurate financial insights.
    • Improve the efficiency of generating recommendations and processing resources in Azure.
    • Optimize data management and resource allocation for better control over cloud spending.
    • Facilitate multi-currency operations, aiding in global financial management.

    Customers can expect increased operational efficiency, reduced processing times, and improved accuracy in financial reporting as a result of properly configuring these properties.

    These system properties are available for the Cloud Cost Management application.

    Access system properties by navigating to All > System properties > All properties.. You can set some property values on the System Properties form, but other lesser-used properties are available only on the System Property [sys_properties] table.

    Table 1. System properties for Billing Download jobs
    System property Description
    sn_cld_intg_core.ci_placement_threads_number Number of threads that are used by CI placement flow to create CIs in the billing process.
    • Type: integer
    • Default value: 4
    sn_cld_intg_aws.max_unprocessed_records_for_ci_placement Maximum number of records to read in one batch from the AWS Cost And Usage Bill Data table for CI Placement.
    • Type: integer
    • Default value: 300000
    sn_cld_intg_aws.min_unprocessed_records_for_ci_placement Minimum number of records to read in one batch from the AWS Cost And Usage Bill Data table for CI Placement.
    • Type: integer
    • Default value: 100000
    Table 2. System properties for Spend analysis
    System property Description
    sn_cld_spend_core.metricbase_transform_limit Maximum number of Billing records to use in one Metric Base transform.
    • Type: integer
    • Default value: 20000
    sn_cld_spend_core.spend_report_flow_launcher_chunk_size Number of non-empty CI chunks to send to the spend flow launcher.
    • Type: integer
    • Default value: 40
    sn_cld_spend_core.spend_report_per_chunk_workload_size Number of workloads (CI ranges and metadata) for each chunk in the spend flow launcher.
    • Type: integer
    • Default value: 500
    sn_cld_spend_aws.num_months_forecast Number of future months after the current month for which the AWS Forecast spend is retrieved during every execution of the Spend job.
    • Type: integer
    • Default value: 2
    Table 3. System properties for Business Hours
    Note:
    The collection of data for a single download of billing or price sheet data is called a workload. Data in a workload is held in sets of data called chunks. You can specify the size of each chunk and the number of chunks in a workload.
    System property Description
    sn_clin_core.bh_report.batch_size The number of resources to include in a Business Hours report batch.
    • Type: integer
    • Default value: 5000
    sn_clin_core.bh_recom_max_chunk_size Number of records used to create workload chunks of rightsizing recommendations. If you set a value greater than glide.db.max_view_records, then the glide.db.max_view_records value is used instead. A smaller number means more chunks and a larger number means fewer chunks.

    Records considered in one execution of generating recommendations = (number of chunks) * (data records/chunk)

    • Type: integer
    • Default value: 10000
    sn_clin_core.bh_recom_num_chunks_per_workload Number of chunks per workload. This value times the value of sn_clin_core.bh_recom_max_chunk_size is the total number of records per workload when generating rightsizing recommendations.

    Records considered in one execution of generating recommendations = (number of chunks) * (data records/chunk)

    • Type: integer
    • Default value: 10
    Table 4. System properties for Microsoft Azure
    System property Description
    mid.azure_action.batch_size

    Use batch_size to set the batch size to fewer than 20 for action calls like Stop, Start, Modify (resize), Terminate, and Describe.

    Cloud Cost Management uses the Azure Batch API to make a bulk request for the actions. By default, Azure Batch supports a maximum of 20 for the synchronous call.

    • Type: integer
    • Default value: 20
    Table 5. System properties for Rightsizing and Unused resources operations for Microsoft Azure
    Note:
    The collection of data for a single set of recommendations is called a workload. Data in a workload is held in sets of data called chunks. You can specify the size of each chunk and the number of chunks in a workload.
    System property Description
    sn_cld_intg_azure.az_rs_recommendation_queue_orchestrator_polling_time Polling time for the Microsoft Azure recommendation orchestrator to check the status of the generate, get generate status, list recommendation, or process recommendation call and move it to the next stage for processing.
    Note:
    A short polling time is better if there are fewer subscriptions.
    • Type: integer
    • Default value: 5000 (ms)
    sn_cld_intg_azure.chunk_size_generate_recommendation_subscriptions

    Number of subscriptions to be processed by each workload. Each workload creates a maximum of 5 threads to process 10 subscriptions in parallel based on the available MID Server worker threads.

    Changing the setting to lower number increases the number of workloads created. Generate Recommendation is an asynchronous API call that quickly returns the generate recommendation operation ID.
    Note:
    For fewer than 50 subscriptions, you can decrease the value to enable parallel processing. For example, for 40 subscriptions, changing the chunk size to 10 allows 4 workloads to process subscriptions. By default, a maximum of 3 parallel workload executions are allowed. The maximum is configured in the flow launcher job that is defined in the sn_cld_intg_core_flow_launcher_job_config table.
    • Type: integer
    • Default value: 5
    sn_cld_intg_azure.advisor_get_status_min_chunk_size

    Minimum number of subscriptions to process in a workload for Get generate status API call.

    The call creates a workload when the specified minimum chunk size is met and, after all subscriptions are processed, doesn’t create another workload.

    Note:
    By default, a maximum of 4 parallel workload executions are allowed. The maximum is configured in the flow launcher job that is defined in the sn_cld_intg_core_flow_launcher_job_config table.
    • Type: integer
    • Default value: 5
    sn_cld_intg_azure.advisor_list_recommendation_min_chunk_size Minimum number of subscriptions to process in a workload for the list recommendation API call.

    The call creates a workload when the specified minimum chunk size is met and, after all subscriptions are processed, doesn’t create another workload.

    Note:
    Increasing the chunk size might increase the overall processing time because subscriptions are processed sequentially. By default, a maximum of 4 parallel workload executions are allowed. The maximum is configured in the flow launcher job that is defined in the sn_cld_intg_core_flow_launcher_job_config table.
    • Type: integer
    • Default value: 1
    sn_clin_azure.advisor_process_recommendation_min_chunk_size

    The number of recommendation responses that should be processed in a workload for the API call and persisted in the Rightsizing or Unused Machines recommendation table.

    The call creates a workload when the specified minimum chunk size is met and, after all subscriptions are processed, doesn’t create another workload.

    Note:
    Increasing the chunk size might increase the overall processing time because subscriptions are processed sequentially. By default, a maximum of 4 parallel workload executions are allowed. The maximum is configured in the flow launcher job that is defined in the sn_cld_intg_core_flow_launcher_job_config table.
    • Type: integer
    • Default value: 20
    Table 6. System properties for AWS Pricesheet
    System property Description
    sn_cld_intg_aws.pricesheet_timeout_aws Controls AWS price sheet download flow time out duration.
    • Value format: DD HH:MM:SS
    • Default value: 2 days
    Table 7. System properties for Cloud Cost Management Infra Stack
    Important:
    These system properties are used only if the Cloud Cost Management Infra Stack application is installed in addition to the Cloud Cost Management version 8.1.
    System property Description
    sn_cld_intg_core.optimize_pivot_keys Enables the option to limit the columns used for pivot key generation so that multiple cost line items map to a single pivot key, which decreases the number of entries in the cost usage table.
    • Type: true | false
    • Default value: false
    sn_cld_intg_core.sink_only_required_ci_types Enables the option that only the line items that have the CI types - cmdb_ci_vm_instance, cmdb_ci_database, cmdb_ci_cloud_database, cmdb_ci_storage_volume, cmdb_ci_storage_vol_snapshot, are sent to Glide for storage in the cost usage table, reducing the data that is transmitted.
    • Type: true | false
    • Default value: false
    sn_cld_intg_core.enable_tag_filtering Enables the option that only the tag names that are mapped to tag categories in the Cloud Cost Management Workspace are considered to save the tag values. This verification optimizes the memory requirement to transfer the tags to Glide.
    • Type: true | false
    • Default value: false
    ready.job.files.timeout Maximum time in minutes to generate billing files for AWS assume role setup or blobs for Azure on Glide.

    You can monitor the AWS billing job files [sn_cld_intg_aws_billing_files] table for AWS and the Azure billing Job chunk blob detail [sn_cld_intg_azure_job_chunk_blob_detail] table for Azure only when the download is in progress and the time-out condition is met.

    • Type: String
    • Default value: 180
    ready.job.nofiles.timeout Maximum time in minutes to wait for the backend to pick up the job when there’s no other job being processed for the same provider.
    Important:
    To configure this system property, contact your support team. Don't configure it on your own.
    • Type: String
    • Default value: 10
    reserved.job.timeout Maximum time in minutes to wait for the job to change from Reserved to In progress state.
    Important:
    To configure this system property, contact your support team. Don't configure it on your own.
    • Type: String
    • Default value: 5
    inprogress.job.timeout Maximum time in minutes to wait for the job to change from In progress to Sink complete state.
    Important:
    To configure this system property, contact your support team. Don't configure it on your own.
    • Type: String
    • Default value: 10
    sinkcomplete.job.timeout Maximum time in minutes to wait for the job to change from Sink begin to Sink complete state.
    Important:
    To configure this system property, contact your support team. Don't configure it on your own.
    • Type: String
    • Default value: 20
    billing.data.post.processing.timeout Maximum waiting time in minutes for billing from Post processing to Complete phase.

    The final stage of billing job includes inserting spend data into Glide. During the Post processing phase, the newly inserted data is activated and the existing data is inactivated. Increasing the time out value gives more time for the activation flow to complete.

    • Type: String
    • Default value: 30
    retry.cred.failed.billing.job.timeout Maximum time in minutes to wait before canceling a job that's in the Requested state due to credential failure.

    When you add a credential, it’s sent to the backend only in the next billing run, resulting in a temporary failure. However, retries are made to establish a connection. This property specifies how long to wait before canceling the reattempted job.

    • Type: String
    • Default value: 30
    sn_cld_intg_azure.billing_chunk_duration Defines the chunk size for Azure billing blob in days.

    By default, each blob contains billing data for three days.

    • Type: Number
    • Default value: 3
    Table 8. System properties for Multi-currency setup
    System property Description
    sn_cld_intg_core.enable_multicurrency_setup Enables the multi-currency setup feature for users.
    • Type: true | false
    • Default value: true
    sn_cld_spend_core.aws_exchange_rate_date

    Sets up the currency exchange rate date for AWS.

    Type: integer

    glide.currency2.system_rate_<table> Eliminates the need to maintain a separate custom exchange rate table exclusively for Cloud Cost Management. To use an existing exchange rate table from another application, enter its name as the value for this property.
    • Type: String
    • Value: name of the table
    sn_cld_spend_core.ccm_custom_conversion_rate_<table> Sets up the currency exchange rates based on the preferred currency. The table to be used for conversion should extend to the System Currency Conversion Rates [fx_conversion_rate] table.
    • Type: String
    • Value: name of the table