---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an inbound asset order

# Create an inbound asset order for requested Device as a Service (DaaS) assets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.

## Before you begin

Role required: sn_eam_provider.provider_asset_manager

## Procedure

1. From the Enterprise Asset Workspace, open the Asset operations view.
2. From the navigation menu of the Asset operations view, navigate to ProviderProvider inbound orders.
3. Select New.
4. On the form, fill in the fields.  
   {#create-inbound-asset-order-daas-assets__table_a1n_1lg_bhc__entry__2}

   | Field | Description |
   |-|-|
   | External request reference | Customer-provided reference number for the asset request that you want to fulfill. You can use this reference number to track the source of the inbound asset order. |
   | DaaS account | DaaS account of the customer who submitted the asset request. You can use this information to determine which assets are leased to the account. |
   | Delivery address | Address of the customer who submitted the asset request. |
   | Requested for | Name of the customer who submitted the asset request. |
   | Estimated delivery date | Estimated delivery date of the assets that you are sending to the customer. |
   [Table 1. Create New Inbound asset order form]

   {#create-inbound-asset-order-daas-assets__table_a1n_1lg_bhc}
5. Select Save.

## What to do next

Create corresponding inbound asset order lines for the DaaS assets that you want to provide to your customers through the inbound asset order. For detailed instructions, see [Create an inbound asset order line for a requested Device as a Service (DaaS) asset](https://www.servicenow.com/docs/q_ZCAo1YlKEuGyWX9OcUUA "Create an inbound asset order line for each DaaS asset that you want to provide to your customers through an inbound asset order. Use each order line to track and manage the tasks that you must complete to provide the given asset to the customer.").

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