---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure Field Service Management settings for the Work management view

# Edit Field Service Management configurations for the Work management
view {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Edit your Field Service Management configurations as needed so that you can access and use the Work management view in the Enterprise Asset Workspace.

## Before you begin

Role required: wm_admin

## About this task

For more information about Field Service Management configurations, see [Global domain configurations](https://www.servicenow.com/docs/access?context=t_ConfigureFieldService&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllField ServiceAdministrationConfiguration.
2. Edit the following configurations on the Business Process tab:  
   {#edit-field-service-configurations-work-management-view__table_j2j_cb2_bwb__entry__2}

   | Configuration | Setting |
   |-|-|
   | Lifecycle ||
   | Process life cycle | Set this configuration to task-driven (subtasks are required). |
   | Qualification is required for new requests | Turn off this configuration. |
   | Agent must accept or reject the assigned task | Turn off this configuration. |
   | Track agent travel time | Turn off this configuration. |
   | Work notes are required to close or cancel a request or task | Enable this configuration. |
   | Copy task work notes to request | Turn off this configuration. |
   | Apply Work Order template in draft status | Enable this configuration. |
   | Catalog and Request Creation ||
   | Create or update requests by inbound email | Turn off this configuration. |
   | Requests are created using | Set this configuration to regular form only. |
   | Templates create a dedicated catalog item | Turn off this configuration. |
   [Table 1. Business Process tab]

   {#edit-field-service-configurations-work-management-view__table_j2j_cb2_bwb}
3. Edit the following configurations on the Assignment tab:  
   {#edit-field-service-configurations-work-management-view__table_g5q_ld2_bwb__entry__2}

   | Configuration | Setting |
   |-|-|
   | Assignment method for tasks | Set this configuration to manually. |
   | Use dispatch queue | Turn off this configuration. |
   | Assign requests or tasks based on assignment group coverage areas | Turn off this configuration. |
   | Assign tasks based on assignment group product models | Turn off this configuration. |
   | Assign tasks based on assignment group skills | Turn off this configuration. |
   | Scheduling ||
   | Use agent or task scheduling | Turn off this configuration. |
   | Auto-selection of agents will consider time zone for tasks | Turn off this configuration. |
   | Enable priority assignment | Turn off this configuration. |
   | Additional Factors ||
   | Auto-selection of agents will consider location of agents | Turn off this configuration. |
   | Auto-selection of agents for tasks requires them to have skills | Set this configuration to None. |
   [Table 2. Assignment tab]

   {#edit-field-service-configurations-work-management-view__table_g5q_ld2_bwb}
4. Edit the following configurations on the Add-ons tab:  
   {#edit-field-service-configurations-work-management-view__table_mlw_q22_bwb__entry__2}

   | Configuration | Setting |
   |-|-|
   | Part Requirements ||
   | Part requirements are needed by agents | Enable this configuration. |
   | Reserve parts in agent stockroom | Turn off this configuration. |
   | Cancel open Transfer Orders | Turn off this configuration. |
   | Edit associated models | Leave this configuration empty. |
   | Documentation ||
   | Enable a dedicated knowledge base | Turn off this configuration. |
   | Enable managed documents | Turn off this configuration. |
   | Enable task activities | Turn off this configuration. |
   | Associated Task Tables ||
   | Select associated tables | Leave this configuration empty. |
   | Maps ||
   | Enable maps | Turn off this configuration. |
   [Table 3. Add-ons tab]

   {#edit-field-service-configurations-work-management-view__table_mlw_q22_bwb}
5. Select Save.
**Related concepts**   

* [Managing work orders for your enterprise assets](https://www.servicenow.com/docs/YmRhmAvOYuR5oK9fd_u0_g "Create and manage work orders for your enterprise assets.")

*[\>]: and then