---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Complete the Evaluate asset task

# Complete the Evaluate asset task for a defective Device as a Service DaaS asset {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed.

## Before you begin

Before you can begin the Evaluate asset task, you must complete the preceding Repair asset task by repairing the asset. For detailed instructions, see [Complete the Repair asset task for a defective Device as a Service DaaS asset](https://www.servicenow.com/docs/pmEIR~O8w~bQ9JwQTTmiAw "Complete the Repair asset task for a defective DaaS asset by repairing the asset either on-site or off-site.").

Role required: sn_eam_provider.provider_asset_technician

## Procedure

1. From the Enterprise Asset Workspace, open the Asset operations view.
2. Open the Asset tasks list.

   | Navigation option | Procedure |
   | Provider RMA response order | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order. 2. From the list of available RMA response orders, select the order that you want to complete. 3. On the RMA response order record, select the RMA response order lines tab. 4. From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for. Note: You must select an order line that you have already completed the Repair asset task for. 5. On the RMA response order line record, select the Asset tasks tab. {#evaluate-repaired-daas-asset-rma-response-order__ol_mxc_pcp_bhc} |
   | Provider RMA response order line | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order line. 2. From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for. Note: You must select an order line that you have already completed the Repair asset task for. 3. On the RMA response order line record, select the Asset tasks tab. {#evaluate-repaired-daas-asset-rma-response-order__ol_nxc_pcp_bhc} |
   | Provider asset tasks | From the navigation menu of the Asset operations view, navigate to ProviderProvider asset tasks. |
   |-|-|

   {#evaluate-repaired-daas-asset-rma-response-order__choicetable_lxc_pcp_bhc}
3. From the list of available tasks, select the task number for the Evaluate asset task that you want to complete.
4. On the Details tab of the Evaluate asset task, fill in the fields.  
   {#evaluate-repaired-daas-asset-rma-response-order__table_lsg_3dp_bhc__entry__2}

   | Field | Description |
   |-|-|
   | Assignment group | Group that the task is assigned to. |
   | Evaluation result | Result of the evaluation. Select one of the following options: * Redeployable: The repair was successful, so the asset can be redeployed. * To be disposed: The repair was unsuccessful, so the asset must be disposed of. {#evaluate-repaired-daas-asset-rma-response-order__ul_g3q_yhq_bhc} |
   | Issue identified | Reason that the repair was unsuccessful. Fill in this field only if you set the Evaluation result field to To be disposed. |
   | Work notes | Notes about the task that are visible to all users within your organization. |
   [Table 1. Details tab]

   {#evaluate-repaired-daas-asset-rma-response-order__table_lsg_3dp_bhc}
5. Select Close Task.  
   Note:  
   If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.
{#evaluate-repaired-daas-asset-rma-response-order__steps_lfl_lfq_bhc}

## Result

* The Evaluate asset task closes with an updated state of Closed Complete.
* If you set the Evaluation result field to Redeployable and you performed an on-site repair, the RMA response order line moves to the Completed stage. The customer can redeploy the asset at any time.
* If you set the Evaluation result field to Redeployable and you performed an off-site repair, a corresponding Ship task is automatically generated.
{#evaluate-repaired-daas-asset-rma-response-order__ul_p3b_2fp_bhc}

## What to do next

* If you set the Evaluation result field to Redeployable and you performed an off-site repair, complete the corresponding Ship task by shipping the repaired asset back to the customer so that it can be redeployed. For detailed instructions, see [Complete the Ship task for a defective Device as a Service DaaS asset](https://www.servicenow.com/docs/nL3OerkJBAnvZ0VVh2shCA "If you want to perform a replacement or an off-site repair for a defective DaaS asset, you must complete the associated Ship task by having the customer ship the asset to you. If you choose to repair the asset, you must complete the associated Ship task by shipping the asset back to the customer after a successful repair.").
* If you set the Repair result field to Unrepairable, the customer must dispose of the asset. For detailed instructions, see [Create a disposal order in the Enterprise Asset Workspace](https://www.servicenow.com/docs/RK2FGhop2Rk4CIOjCphQkw "Create a disposal order for an asset that has reached the end of its life cycle or is no longer functional.").
{#evaluate-repaired-daas-asset-rma-response-order__ul_n51_g2r_bhc}

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