Install Enterprise Asset Management

You can install the Enterprise Asset Management application (com.sn_eam) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• Review the Enterprise Asset Management application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

The following items are installed with Enterprise Asset Management:

• Plugins
• Store applications
• Roles

For more information, see Components installed with Enterprise Asset Management.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Enterprise Asset Management application (com.sn_eam) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   A list of the versions available to you are displayed.

3. Select a version from the list and select Install.

   In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.