Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

    Activating thecom.sneamdcnamplugin in ServiceNow installs essential components to support Enterprise Asset Management specifically tailored for Data Center and Network Asset Management (DCNAM). These components include user roles, plugins, and applications that enable effective management of telecommunications network assets, critical facilities, and related enterprise models.

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    Installed User Roles

    • DCNAM Asset Manager (sneamdcnam.dcnamassetmanager): Manages critical facility-based enterprise models and assets as well as linear assets within telecommunications networks. This role inherits permissions from the standard enterprise asset manager role.
    • DCNAM Asset Technician (sneamdcnam.dcnamassettechnician): Performs asset and work tasks related to critical facility-based and linear telecommunications assets, building on the enterprise asset technician role capabilities.

    Installed Plugins

    The activation includes a suite of integrated plugins providing comprehensive asset and work management features:

    • Asset Management: Integrates physical, technological, contractual, and financial aspects of IT assets.
    • Procurement: Supports sourcing and receiving assets to fulfill service catalog requests.
    • Enterprise Model Normalization: Delivers normalization status, model content services, and lifecycle insights.
    • Asset Management Workspace - Recommendations: Offers actionable recommendations within configurable user workspaces.
    • SM Planned Maintenance: Enables management of regular preventive maintenance for assets.
    • Work Management: Manages work orders, tasks, and maintenance plans related to assets.
    • Performance Analytics: Provides dashboards with actionable data visualizations to enhance business processes.
    • Playbook Experience and Playbooks for App Engine: Deliver guided step-by-step asset setup and task-oriented process views.
    • Cost Management: Facilitates planning and controlling business costs.

    Installed Applications

    • ServiceNow Enterprise Asset Management: Manages the full lifecycle of connected and non-connected enterprise assets.
    • Expanded Model and Asset Classes: Extends CMDB with enterprise-specific model and asset classes and associates them with configuration item classes.
    • CMDB CI Class Models: Adds extended class models to the CMDB hierarchy including descriptions, identification rules, and dependency relationships.
    • Asset Management Common: Provides shared features across hardware, software, and enterprise asset management, including asset reclamation requests.
    • Physical Assets: Aligns features for physical asset-based applications such as hardware and enterprise asset management.
    • Risk Heat Map: Offers visualization of organizational risk posture via heatmap components.
    • Geo Map Component: Enables tracking of asset locations with indoor mapping capabilities.

    Value for ServiceNow Customers

    By enabling the DCNAM plugin and its components, customers gain specialized roles and tools to manage complex telecommunications and data center assets effectively. The integrated plugins enhance asset lifecycle handling, procurement, maintenance, cost control, and risk visualization, while the expanded CMDB models support accurate asset representation and tracking. This comprehensive setup empowers organizations to optimize asset management processes, improve operational efficiency, and maintain better visibility across critical infrastructure assets.

    Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles, plugins, and applications.

    Roles installed

    Role title [name] Description Contains roles

    DCNAM asset manager

    [sn_eam_dcnam.dcnam_asset_manager]

    Manages critical facility-based enterprise models and assets for telecommunications networks. In addition, manages linear assets for telecommunications networks.

    		 sn_eam.enterprise_asset_manager

    DCNAM asset technician

    [sn_eam_dcnam.dcnam_asset_technician]

    		 Performs asset and work tasks related to critical facility-based enterprise assets and linear assets for telecommunications networks. sn_eam.enterprise_asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    ServiceNow Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your enterprise connected and non-connected assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, andEnterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides capabilities to track asset locations using indoor maps.