Installed with OT Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Installed with OT Asset Management

    Activating thecom.snotamplugin installs the OT Asset Management capabilities within your ServiceNow environment. This includes specific user roles, plugins, and applications designed to manage Operational Technology (OT) assets effectively in the OT Asset Workspace.

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    Key Features

    • User Roles:
      • OT Asset Manager (snotam.otassetmanager): Manages OT-specific models and assets in the OT Asset Workspace.
      • OT Asset Technician (snotam.otassettechnician): Performs tasks related to OT-specific assets within the OT Asset Workspace.
    • Installed Plugins: Enable comprehensive asset management and related functionalities, including:
      • Asset Management: Integrates physical, technological, contractual, and financial aspects of IT assets.
      • Procurement: Supports sourcing and receiving assets to fulfill service catalog requests.
      • Enterprise Model Normalization: Provides normalization status and lifecycle overview for models.
      • Asset Management Workspace - Recommendations: Offers actionable recommendations in configurable workspaces.
      • SM Planned Maintenance: Manages regular preventative maintenance of assets.
      • Work Management: Manages work orders, tasks, and maintenance plans.
      • Performance Analytics: Delivers dashboards for data-driven process improvements.
      • Playbook Experience and Playbooks for App Engine: Provides guided, task-oriented asset setup and process views.
      • Cost Management: Facilitates planning and control of business costs.
    • Applications Installed: Extend the asset management capabilities with:
      • Enterprise Asset Management: Covers the full lifecycle of connected and non-connected enterprise assets.
      • Expanded Model and Asset Classes: Extends CMDB model and asset classes for enhanced categorization and association.
      • CMDB CI Class Models: Adds detailed class models, identification rules, and relationships within the CMDB.
      • Hardware Asset Management: Provides workflows and mobile capabilities for managing hardware and consumable assets.
      • Asset Management Common: Shares features across Hardware, Software, and Enterprise Asset Management, including asset reclamation requests.
      • Physical Assets: Aligns features for physical asset-based applications.
      • Risk Heat Map: Visualizes organizational risk posture with heatmaps.
      • Geo Map Component: Enables asset location tracking using indoor maps.

    What This Enables

    With OT Asset Management installed, ServiceNow customers can efficiently manage OT-specific assets and models, integrate asset data across business and technical domains, automate maintenance and procurement processes, and gain visual insights into asset risk and location. The roles and applications provide targeted capabilities for asset managers and technicians, improving operational efficiency and asset lifecycle management.

    Next Steps

    To leverage these capabilities, ensure the com.snotam plugin is activated and review the related concepts such as OT Asset Management licensing, OT Asset Workspace, and Asset and Configuration Item (CI) synchronization for OT assets. Follow the installation and setup guides to configure the environment tailored to your operational requirements.

    The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.

    Roles installed

    Role title [name] Description Contains roles

    OT asset manager

    [sn_otam.ot_asset_manager]

    Manages Operational Technology-specific models and assets in the OT Asset Workspace.

    sn_eam.asset_manager

    OT asset technician

    [sn_otam.ot_asset_technician]

    Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace.

    sn_eam.asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your connected and non-connected enterprise assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Hardware Asset Management (sn_hamp) Provides advanced workflow, automation, and mobile capabilities that enable you to manage the complete life cycle of your organizational assets, including hardware and consumable assets.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides the capability to track the location of the assets using indoor maps.