---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Installed with OT Asset Management

# Installed with OT Asset Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The user role components, plugins, and applications are installed with activation of the com.sn_otam
plugin.

## Roles installed {#installed-with-otam__section_edc_514_1bc}

{#installed-with-otam__table_fdc_514_1bc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| OT asset manager \[sn_otam.ot_asset_manager\] | Manages Operational Technology-specific models and assets in the OT Asset Workspace. | sn_eam.asset_manager |
| OT asset technician \[sn_otam.ot_asset_technician\] | Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace. | sn_eam.asset_technician |
[ ]

{#installed-with-otam__table_fdc_514_1bc}

## Plugins installed {#installed-with-otam__section_lfx_kv5_21c}

{#installed-with-otam__table_acw_1x5_21c__entry__2}

| Name | Description |
|-|-|
| Asset Management (com.snc.asset_management) | Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets. |
| Procurement (com.snc.procurement) | Provides the capability to source and receive requested assets so that you can fulfill service catalog requests. |
| Enterprise model normalization (com.sn_eam_core) | Provides information related to normalization such as normalization status, model content service download, and life-cycle overview. |
| Asset Management Workspace - Recommendations (com.sn_itam_recomm) | Provides actionable recommendations for users in configurable workspaces. |
| SM Planned Maintenance (com.snc.planned_maintenance) | Provides the capability to manage regular preventative maintenance of assets. |
| Work Management (com.snc.work_management) | Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information. |
| Performance Analytics (com.snc.pa) | Provides dashboards containing actionable data visualizations that help you improve your business processes and practices. |
| Playbook Experience (com.glide.playbook_experience.config) | Provides a step-by-step guidance for setting up your assets with important information. |
| Playbooks for App Engine (com.glide.pad.license) | Provides a simplified and task-oriented view of processes. |
| Cost Management (com.snc.cost_management) | Provides options to plan and control business costs. |
[ ]

{#installed-with-otam__table_acw_1x5_21c}

## Applications installed {#installed-with-otam__section_scp_rv5_21c}

{#installed-with-otam__table_dkm_vx5_21c__entry__2}

| Name | Description |
|-|-|
| Enterprise Asset Management (com.sn_eam) | Manages the complete life cycle of your connected and non-connected enterprise assets. |
| Expanded Model and Asset Classes (com.sn_ent) | Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes. |
| CMDB CI Class Models (com.sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. |
| Hardware Asset Management (sn_hamp) | Provides advanced workflow, automation, and mobile capabilities that enable you to manage the complete life cycle of your organizational assets, including hardware and consumable assets. |
| Asset Management Common (com.sn_itam_common) | Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation. |
| Physical Assets (sn_phy_assets) | Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications. |
| Risk Heat Map (com.sn_risk_heatmap) | Provides a heatmap component that enables you to visualize the risk posture of your organization. |
| Geo Map Component (com.sn_geo_map) | Provides the capability to track the location of the assets using indoor maps. |
[ ]

{#installed-with-otam__table_dkm_vx5_21c}
**Related concepts**   

* [OT Asset Management licensing](https://www.servicenow.com/docs/11GAcOcIWLNkr7JVBJZp7A "The ServiceNow platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio.")
* [OT Asset Workspace](https://www.servicenow.com/docs/gRUo~wiEmUoI46RXZduGlw "The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets.")
* [Asset and Configuration Item (CI) synchronization for Operational Technology (OT) assets](https://www.servicenow.com/docs/E6dlqFRCG_xuaqgVclujKw "Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.")  
**Related tasks**   

* [Install OT Asset Management](https://www.servicenow.com/docs/sT~nF67wUkEEB0TJW~DY9Q "You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.")