---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Managing inbound asset orders for requested DaaS assets

# Managing inbound asset orders for requested Device as a Service (DaaS) assets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you are a DaaS provider, vendor, or manufacturer, you can create and manage provider-based inbound asset orders to provide your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.  
To successfully fulfill a request, you must perform the following tasks in the inbound asset order workflow:

1. [Create an inbound asset order](https://www.servicenow.com/docs/~Nvsaj6LPTHf~u_XHQpdNg "Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.")
2. [Create corresponding inbound asset order lines](https://www.servicenow.com/docs/q_ZCAo1YlKEuGyWX9OcUUA "Create an inbound asset order line for each DaaS asset that you want to provide to your customers through an inbound asset order. Use each order line to track and manage the tasks that you must complete to provide the given asset to the customer.")
3. [Complete the inbound asset order](https://www.servicenow.com/docs/jyiNltqwdqMNOkSwSZ5YBg "After you create an inbound asset order with corresponding inbound asset order lines, you must perform various tasks to complete and close the order.")
{#managing-inbound-asset-orders-daas-assets__ol_hs4_1yr_1hc}
* **[Create an inbound asset order for requested Device as a Service (DaaS) assets](https://www.servicenow.com/docs/~Nvsaj6LPTHf~u_XHQpdNg)**   
  Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.
* **[Create an inbound asset order line for a requested Device as a Service (DaaS) asset](https://www.servicenow.com/docs/q_ZCAo1YlKEuGyWX9OcUUA)**   
  Create an inbound asset order line for each DaaS asset that you want to provide to your customers through an inbound asset order. Use each order line to track and manage the tasks that you must complete to provide the given asset to the customer.
* **[Completing an inbound asset order for requested Device as a Service (DaaS) assets](https://www.servicenow.com/docs/jyiNltqwdqMNOkSwSZ5YBg)**   
  After you create an inbound asset order with corresponding inbound asset order lines, you must perform various tasks to complete and close the order.