---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# OT Asset Management

# OT Asset Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Operational Technology (OT) Asset Management is a specialized offering within the suite of Enterprise Asset Management solutions for managing Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets.

OT Asset Management is a licensable application that helps you to manage assets of the Industrial model category for Operational Technology. The OT Asset Management (com.sn_otam) application is available on the ServiceNow Store. When this application is installed on your ServiceNow instance, the Enterprise Asset Management application also gets installed. For more information, see [Install OT Asset Management](https://www.servicenow.com/docs/sT~nF67wUkEEB0TJW~DY9Q "You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.").

The OT Asset Management application provides the functionalities, features, and workflows of Enterprise Asset Management that support roles related to Operational Technology.
* **[OT Asset Management licensing](https://www.servicenow.com/docs/11GAcOcIWLNkr7JVBJZp7A)**   
  The ServiceNow® platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio.
* **[Install OT Asset Management](https://www.servicenow.com/docs/sT~nF67wUkEEB0TJW~DY9Q)**   
  You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
* **[Installed with OT Asset Management](https://www.servicenow.com/docs/5CxtNJqI6PQ01nWe7v0LSg)**   
  The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.
* **[OT Asset Workspace](https://www.servicenow.com/docs/gRUo~wiEmUoI46RXZduGlw)**   
  The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets.
* **[Asset and Configuration Item (CI) synchronization for Operational Technology (OT) assets](https://www.servicenow.com/docs/E6dlqFRCG_xuaqgVclujKw)**   
  Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.

**Related concepts**   

* [Enterprise Asset Management for Healthcare](https://www.servicenow.com/docs/T1PfaWn426efWjF_IhtHmg "The Enterprise Asset Management for Healthcare application is a licensable application that on activation enables you to manage healthcare-specific models, assets, and workflows.")
* [Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://www.servicenow.com/docs/olWnWLrb1lng6kasgb~iQQ "Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) is a licensable application that enables you to manage the life cycles of your mission-critical facility-based enterprise assets and linear assets for telecommunications networks.")
* [Enterprise Asset Management for Providers](https://www.servicenow.com/docs/Xb1d_N2f6VOt0~QEVBzbig "Enterprise Asset Management for Providers is a licensable application that enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization (RMA) requests, from a single location.")