---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Complete the Schedule task

# Complete the Schedule task for a defective Device as a Service DaaS asset {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

If you want to perform an on-site repair or replacement for a defective DaaS asset, complete the Schedule task for the asset by scheduling a visit to the customer site.

## Before you begin

Before you can begin the Schedule task, you must complete the preceding RMA assessment task by assessing the asset and selecting the option to perform an on-site repair or replacement. For detailed instructions, see [Complete the RMA assessment task for a defective Device as a Service DaaS asset](https://www.servicenow.com/docs/wkE3t2e4uEoK~O16rVQCHg "Complete the RMA assessment task for a defective DaaS asset by assessing the asset and determining the action that you want to take on it. You can choose to repair it, replace it, or reject the associated RMA request.").

Role required: sn_eam_provider.provider_asset_technician

## Procedure

1. From the Enterprise Asset Workspace, open the Asset operations view.
2. Open the Asset tasks list.

   | Navigation option | Procedure |
   | Provider RMA response order | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order. 2. From the list of available RMA response orders, select the order that you want to complete. 3. On the RMA response order record, select the RMA response order lines tab. 4. From the list of available RMA response order lines, select the order line that you want to schedule a customer site visit for. Note: You must select an order line that you have already completed the RMA assessment task for. 5. On the RMA response order line record, select the Asset tasks tab. {#schedule-customer-visit-rma-response-order__ol_mxc_pcp_bhc} |
   | Provider RMA response order line | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order line. 2. From the list of available RMA response order lines, select the order line that you want to schedule a customer site visit for. Note: You must select an order line that you have already completed the RMA assessment task for. 3. On the RMA response order line record, select the Asset tasks tab. {#schedule-customer-visit-rma-response-order__ol_nxc_pcp_bhc} |
   | Provider asset tasks | From the navigation menu of the Asset operations view, navigate to ProviderProvider asset tasks. |
   |-|-|

   {#schedule-customer-visit-rma-response-order__choicetable_lxc_pcp_bhc}
3. From the list of available tasks, select the task number for the Schedule task that you want to complete.
4. On the Details tab of the Schedule task, fill in the fields.  
   {#schedule-customer-visit-rma-response-order__table_lsg_3dp_bhc__entry__2}

   | Field | Description |
   |-|-|
   | Due date | Date and time at which you must complete the task. |
   | Scheduled date | Date and time at which you plan to visit the customer site. |
   | Assignment group | Group that the task is assigned to. |
   | Assigned to | User who the task is assigned to. |
   | Short description | Brief description of the task. |
   | Description | Detailed description of the task. |
   | Work notes | Notes about the task that are visible to all users within your organization. |
   [Table 1. Details tab]

   {#schedule-customer-visit-rma-response-order__table_lsg_3dp_bhc}
5. Select Close Task.  
   Note:  
   If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.
{#schedule-customer-visit-rma-response-order__steps_lfl_lfq_bhc}

## Result

* The Schedule task closes with an updated state of Closed Complete.
* A corresponding Evaluate RMA asset task is automatically generated.
{#schedule-customer-visit-rma-response-order__ul_p3b_2fp_bhc}

## What to do next

Complete the corresponding Evaluate RMA asset task by going to the customer site and evaluating the asset. For detailed instructions, see [Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset](https://www.servicenow.com/docs/M2_Ur_R7hzNUzWbXWLBPnA "Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it.").

*[\>]: and then