---
sourceDocument: Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# AI in Hardware Asset Management

# AI in Hardware Asset Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace.  
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#ai-in-ham__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Overview of AI capabilities {#ai-in-ham__section_x5k_3v2_njc}

The agentic workflows operate in a structured manner.

* The agentic workflow first verifies licenses and models, then checks stock availability, and finally triggers the necessary AI agents to fulfill hardware asset requests automatically.
* The AI agents also verify the repair tasks, provide detailed evaluation guide and repair steps, and close the tasks after receiving user confirmation.
{#ai-in-ham__ul_sb5_jv2_njc}

## Benefits of agentic workflows {#ai-in-ham__section_nrw_kv2_njc}

The collection of AI agents offers the following benefits:

* Automation of repetitive and complex tasks involved in sourcing hardware assets, reducing the workload on asset managers.
* Reduced need for human involvement in tasks, enabling asset managers to focus on activities of higher priority.
* Faster resolution of hardware asset requests and repair requests, leading to quicker turnaround times.
* Increased employee satisfaction, with quicker resolution of asset requests and repair requests.
* Improved asset utilization, for effective allocation of hardware assets.

{#ai-in-ham__ul_fwj_xbp_w2c}  
For more information about AI capabilities in Hardware Asset Management, see the following:

* [Fulfill hardware asset requests by using the Help manage hardware asset requests agentic workflow](https://www.servicenow.com/docs/KpdkSBFoj1hJ5xpIQRADow "Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.")
* [Fulfill repair orders by using the Help repair hardware assets agentic workflow](https://www.servicenow.com/docs/RFPGE~OOQhqRwrgVHCSF3w "Use the Help repair hardware assets agentic workflow, driven by AI agents, to handle the repair requests of defective and out-of-warranty hardware assets automatically. These AI agents validate the repair tasks, provide detailed troubleshooting and repair steps, and finally close the relevant tasks after receiving user confirmation.")
* [Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://www.servicenow.com/docs/MG_elClHYO6LVsdtYSXxgQ "View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.")
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For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

* [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
* [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)
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* **[Supporting information for ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/tmNUkt4XPEWmsjKLRvlAkw)**   
  Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management (HAM) application.
* **[Using agentic workflows in ServiceNow Otto for HAM](https://www.servicenow.com/docs/2YmVSLCIGpD1oCHcco6Bng)**   
  Use the ServiceNow Otto for HAM AI agent collection to complete hardware asset sourcing tasks autonomously and optimize the asset repair workflow. These AI agents help resolve hardware requests quickly, improve the productivity of asset managers, and speed up repairs.
* **[Using generative AI skills for ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/vJqx3v7G_vMmZRIpla1R0A)**   
  Streamline asset management tasks in the Hardware Asset Workspace by using the generative AI skills available in the ServiceNow Otto for HAM application.