--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Asset lifecycle and disposal # Asset lifecycle and disposal {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Manage the full lifecycle of hardware assets from refresh and replacement through reclamation, disposal, and donation. Perform these tasks as needed to manage hardware asset lifecycle and disposal operations in HAM. {#asset-lifecycle-disposal-ham__table_mnj_yrt_ljc__entry__2} | Task | Description | |-|-| | [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/fNYpZ0VHAAXQ0znJ0lwKCw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") | Initiate a refresh request to replace an aging or end-of-life hardware asset with a newer model. | | [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/orEvCdMB5vzR4~s6pgfX7g "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.") | Fulfill hardware asset refresh requests of your employees through an external provider using the Zero Touch Refresh flow. | | [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/MIrc~jd2u7at_jPb2~wnaA "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") | Use the lease contract expiration flow to act on leased hardware assets before their contracts expire. | | [Reclaim hardware assets](https://www.servicenow.com/docs/XlYu0_4oHM_injgBjRBSOw "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.") | Reclaim hardware assets from employees who have left the organization or no longer need the assets. | | [Create a disposal order](https://www.servicenow.com/docs/dpXqoHLw7OzHOFzaOsEcBw "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") | Create a disposal order to retire hardware assets that aren't functional or no longer in use. | | [Donate assets to charity organizations](https://www.servicenow.com/docs/ia8owYVsaaWN19LI7DCBUQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.") | Donate retired hardware assets to registered charity organizations as part of your disposal process. | | [Manage asset bundles from your inventory](https://www.servicenow.com/docs/YiCo6BjAuv7qUq8VeJbibQ "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.") | Track, reserve, or deploy multiple assets together by creating asset bundles from your inventory. | | [Manage obligations](https://www.servicenow.com/docs/0s0xx119wGL3jS9NrG7h9Q "Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.") | Create obligation records and tasks to define specific instructions required to fulfill a contract obligation. | | [Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/z5tqOuWjohCbpaky3~OGqw "Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.") | Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically. | [Table 1. Task details] {#asset-lifecycle-disposal-ham__table_mnj_yrt_ljc} * **[Request a Hardware Asset Refresh](https://www.servicenow.com/docs/fNYpZ0VHAAXQ0znJ0lwKCw#hardware-asset-refresh)** Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets. * **[Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/orEvCdMB5vzR4~s6pgfX7g)** Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets. * **[Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/MIrc~jd2u7at_jPb2~wnaA)** Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates. * **[Reclaim hardware assets](https://www.servicenow.com/docs/XlYu0_4oHM_injgBjRBSOw)** Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required. * **[Create a disposal order](https://www.servicenow.com/docs/dpXqoHLw7OzHOFzaOsEcBw)** Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional. * **[Donate assets to charity organizations](https://www.servicenow.com/docs/ia8owYVsaaWN19LI7DCBUQ)** Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations. * **[Calculate the active lifecycle phase for a model](https://www.servicenow.com/docs/1JTcjcP30HcJFvCSlYbYmQ)** Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job. * **[Manage asset bundles from your inventory](https://www.servicenow.com/docs/YiCo6BjAuv7qUq8VeJbibQ)** Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity. * **[Manage obligations in the Hardware Asset Workspace](https://www.servicenow.com/docs/0s0xx119wGL3jS9NrG7h9Q)** Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation. * **[Manage contract repository agentic workflow in the Hardware Asset Workspace](https://www.servicenow.com/docs/z5tqOuWjohCbpaky3~OGqw)** Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance. **Related concepts** * [Procurement and fulfillment](https://www.servicenow.com/docs/Bz08Nqpp~wjUFIEhayOfaQ "Manage the end-to-end procurement and fulfillment of hardware assets, from processing incoming shipments and creating stock orders to handling returns, loaner assets, and AI-assisted request management.") * [Inventory and stockroom operations](https://www.servicenow.com/docs/bluzhA~qj2xtgb0Z6MH~Rw "Manage hardware asset inventory and stockroom operations, from receiving and storing assets to monitoring stock levels, conducting audits, and tracking asset location.") * [Repair and maintenance](https://www.servicenow.com/docs/uhQJQg~mGxUK_Yf2E~WJmg "Manage hardware asset repairs, lifecycle templates, and warranty information to keep operational and maintenance records of the assets up to date.") * [Attestation and conformance](https://www.servicenow.com/docs/2divvkxFXj5KiuGb2YmjrQ "Audit hardware asset assignments using attestation and manage HAM subscriptions to maintain accurate and conforming asset records.") * [Reporting and performance](https://www.servicenow.com/docs/PNE0LVDm9phiacWaPfDu_w "Monitor hardware asset performance, track total cost of ownership, manage stockroom inventory reports, and view HAM maturity items to measure and improve your Hardware Asset Management program.") * [Employee self-service](https://www.servicenow.com/docs/KbsRF9RlozVkSL64nDg2dg "Request hardware assets, acknowledge deliveries, confirm asset assignments, and report asset issues directly from the Employee Center or Now Mobile.") * [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/KFsT9ytKQmh7hjiVPSAmlw "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")